Management is doing things right; leadership is doing the right things.
The successful person places more attention on doing the right thing rather than doing things right.
Doing the right thing is more important than doing the thing right.
What is the major problem? It is fundamentally the confusion between effectiveness and efficiency that stands between doing the right things and doing things right. There is surely nothing quite so useless as doing with great efficiency what should not be done at all.
The race for Quality has no finish line - so technically, it's more like a death march. Efficiency is doing things right; effectiveness is doing the right things.
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