Quality is never an accident. It is always the result of intelligent effort.
Improving quality requires a culture change, not just a new diet.
The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
You seldom improve quality by cutting costs, but you can often cut costs by improving quality.
You cannot inspect quality into the product; it is already there.
Quality is a direct experience independent of and prior to intellectual abstractions.
...every successful quality revolution has included the participation of upper management. We know of no exceptions.
Your trade becomes very much impacted by the quality of your life experiences and your capacity to process them.
Quality is not an act, it is a habit.
Quality means doing it right when no one is looking.
Be a yardstick of quality. Some people aren't used to an environment where excellence is expected.
Any comparison diminishes the expressive qualities of the terms of the comparison.
We must define quality as conformance to specifications if we are to manage it.
Everything can be improved.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
The quality of a leader is reflected in the standards they set for themselves.
The happiness of your life depends upon the quality of your thoughts.
Quality is everyone's responsibility.
Men are more important than tools. If you don't believe so, put a good tool into the hands of a poor workman.
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
There is one rule for the industrialist and that is: Make the best quality of goods possible at the lowest cost possible, paying the highest wages possible.
Fast is fine, but accuracy is everything.
Quality begins with the intent, which is fixed by management.
The quality of your work, in the long run, is the deciding factor on how much your services are valued by the world.
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