Phil Crosby Quotes About Quality

Quotes about: Quality

• Quality has to be caused, not controlled.

  Phil Crosby

  Business, Quality, Causes

• Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.

  Phil Crosby

  Money, Business, Effectiveness

• When you're out of quality, you're out of business.

  Phil Crosby

  Service Culture, Quality, Culture

• Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

  Phil Crosby

  Organization, Quality, Fabric

• Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.

  Phil Crosby

  Hard Work, Thinking, Quality

• Quality management is needed because nothing is simple anymore, if indeed it ever was.

  Phil Crosby

  Simple, Quality, Management

• The cost of quality is the expense of doing things wrong.

  Phil Crosby

  Quality, Cost, Expenses

• We must define quality as conformance to specifications if we are to manage it.

  Phil Crosby

  Quality, Manage, Ifs

• Quality means conformance to requirements, not elegance.

  Phil Crosby

  Mean, Quality, Requirements

• Improving quality requires a culture change, not just a new diet.

  Phil Crosby

  Quality, Culture, Improving

  "Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby". Book by Philip B. Crosby, 1989.

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