Phil Crosby Quotes

Quotes about:

• When you're out of quality, you're out of business.

  Phil Crosby

  Service Culture, Quality, Culture

  68 Copy quote

• Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.

  Phil Crosby

  Money, Business, Effectiveness

  107 Copy quote

• It is always cheaper to do the job right the first time.

  Phil Crosby

  Jobs, Firsts, First Time

  46 Copy quote

• The cost of quality is the expense of doing things wrong.

  Phil Crosby

  Quality, Cost, Expenses

  76 Copy quote

• If we deliver on time, but the product has defects, we have not delivered on time.

  Phil Crosby

  Defects, Products, Ifs

  59 Copy quote

• Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

  Phil Crosby

  Organization, Quality, Fabric

  75 Copy quote

• Quality has to be caused, not controlled.

  Phil Crosby

  Business, Quality, Causes

  85 Copy quote

• Quality means conformance to requirements, not elegance.

  Phil Crosby

  Mean, Quality, Requirements

  32 Copy quote

• Improving quality requires a culture change, not just a new diet.

  Phil Crosby

  Quality, Culture, Improving

  "Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby". Book by Philip B. Crosby, 1989.

  47 Copy quote

• People are conditioned to believe that error is inevitable.... However, we do not accept the same standard when it comes to our personal life. If we did, we would resign ourselves to being shortchanged now and then when we cash our paychecks. We would expect hospital nurses to drop a certain percentage of all newborn babies. We would expect to go home to the wrong house periodically. As individuals we do not tolerate these things. Thus we have a double standard, one for ourselves, one for the company.

  Phil Crosby

  Baby, Believe, Home

  59 Copy quote

• Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.

  Phil Crosby

  Problem, Attacking, Method

  56 Copy quote

• Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.

  Phil Crosby

  Hard Work, Thinking, Quality

  55 Copy quote

• In a true zero-defects approach, there are no unimportant items.

  Phil Crosby

  Zero, Defects, Approach

  "Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby". Book by Philip B. Crosby, 1989.

  89 Copy quote

• Making a wrong decision is understandable. Refusing to search continually for learning is not.

  Phil Crosby

  Mistake, Decision, Wrong Decision

  58 Copy quote

• It isn't what you find, it's what you do about what you find.

  Phil Crosby

  34 Copy quote

• We must define quality as conformance to specifications if we are to manage it.

  Phil Crosby

  Quality, Manage, Ifs

  48 Copy quote

• Slowness to change usually means fear of the new.

  Phil Crosby

  Change, Fear, Mean

  51 Copy quote

• Selecting the right person for the right job is the largest part of coaching.

  Phil Crosby

  Sports, Jobs, Coaching

  7 Copy quote

• If you don't know what the defect level is, how do you know when to get mad?

  Phil Crosby

  Mad, Levels, Defects

  20 Copy quote

• Quality management is needed because nothing is simple anymore, if indeed it ever was.

  Phil Crosby

  Simple, Quality, Management

  40 Copy quote

• Eliminating what is not wanted or needed is profitable in itself.

  Phil Crosby

  Needed, Wanted, Eliminating

  33 Copy quote

• If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.

  Phil Crosby

  Change, Preparation, World

  28 Copy quote

• The customer deserves to receive exactly what we have promised to produce - a clean room, a hot cup of coffee, a nonporous casing, a trip to the moon on goassamer wings.

  Phil Crosby

  Coffee, Moon, Wings

  22 Copy quote

• A rule to live by: I won't use anything I can't explain in five minutes.

  Phil Crosby

  Cute, Rules To Live By, Use

  "Process Techniques for Engineering High-Performance Materials". Book by Tim Oberle, 2013.

  10 Copy quote

• Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.

  Phil Crosby

  Jobs, Attitude, Hockey

  33 Copy quote

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