Phil Crosby quote: In a true zero-defects approach, there are no unimportant items.

In a true zero-defects approach, there are no unimportant items.

Phil Crosby

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"Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby". Book by Philip B. Crosby, 1989.

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In a true zero-defects approach, there are no unimportant items. - Phil Crosby

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