Zero Defects Quotes

• In a true zero-defects approach, there are no unimportant items.

  Phil Crosby

  Zero, Defects, Approach

  "Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby". Book by Philip B. Crosby, 1989.

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• The reality is that zero defects in products plus zero pollution plus zero risk on the job is equivalent to maximum growth of government plus zero economic growth plus runaway inflation.

  Dixie Lee Ray

  Jobs, Zero, Reality

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• Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force

  W. Edwards Deming

  Zero, Lying, Safety

  W. Edwards Deming, Joyce (edited by) Orsini (2012). “The Essential Deming: Leadership Principles from the Father of Quality”, McGraw Hill Professional

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• Being convinced one knows the whole story is the surest way to fail.

  Phil Crosby

  Failure, Stories, Way

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• For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.

  W. Edwards Deming

  Zero, Knowledge, Fire

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• Zero defects is a super highway going down the tube.

  W. Edwards Deming

  Zero, Management, Highways

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• Let us think about 'zero-defect and zero effect'. Zero defect in production with no adverse effect on the environment.

  Narendra Modi

  Zero, Powerful, Thinking

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• If I say I've got two versions of Word - that old one from 1982 that's perfect, with zero defects; or the new one that's got all this cool new stuff, but there might be a few bugs in it - people always want the new one. But I wouldn't want them to operate a plane I was on with software that happened to be the latest greatest release!

  Nathan Myhrvold

  Zero, Two, People

  "The Physicist" by Stewart Brand, www.wired.com. September 1, 1995.

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• In some organizations, it is easy to say mistakes are okay when in truth it is a zero-defect organization. You will be remembered more for your mistakes than your successes in those organizations.

  John Daly

  Zero, Mistake, Organization

  Source: bobmorris.biz

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