Service Culture Quotes

• Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.

  Kevin Stirtz

  Inspirational, Loyalty, Loyal Customers

  14 Copy quote

• Customer service is not a department, it's everyone's job.

  Ken Blanchard

  Jobs, Inspirational Customer Service, Customer Experience

  11 Copy quote

• Being on par in terms of price and quality only gets you into the game. Service wins the game.

  Tony Alessandra

  Inspirational, Educational, Winning

  41 Copy quote

• We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

  Jeff Bezos

  Success, Jobs, Business

  "Online Extra: Jeff Bezos on Word-of-Mouth Power". Interview with Robert D. Hof, www.bloomberg.com. August 2, 2004.

  38 Copy quote

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• Customer service shouldn't just be A department, it should be the entire company.

  Tony Hsieh

  Focus, Satisfaction, Should

  "Your Culture Is Your Brand" by Tony Hsieh, www.huffingtonpost.com. November 15, 2010.

  27 Copy quote

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• A service culture doesn't happen by accident. The company is always a reflection of the person at the helm. Their attitude, their values, and their commitment to service excellence will drive the actions of others in the organization. Always has...always will.

  Mac Anderson

  Attitude, Commitment, Reflection

  6 Copy quote

• Service is what life is all about.

  Marian Wright Edelman

  Famous Inspirational, Fortune Cookie, Life Is

  10 Copy quote

• For individuals, character is destiny. For organizations, culture is destiny.

  Tony Hsieh

  Motivational, Character, Destiny

  FaceBook post by Tony Hsieh from Feb 12, 2014

  8 Copy quote

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• If we don't take care of our customers, someone else will.

  Edgar Mitchell

  Care, Inspirational Customer Service, Service Excellence

  8 Copy quote

• Your most unhappy customers are your greatest source of learning.

  Bill Gates

  Leadership, Business, Motivation

  Bill Gates (2009). “Business @ the Speed of Thought: Succeeding in the Digital Economy”, p.86, Hachette UK

  167 Copy quote

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• I don't want to do business with those who don't make a profit, because they can't give the best service.

  Richard Bach

  Inspirational, Business, Giving

  7 Copy quote

• The longer you wait, the harder it is to provide outstanding customer service.

  Bill Davidow

  Business, Waiting, Satisfaction

  10 Copy quote

• Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.

  Ron Kaufman

  Generosity, Problem, Speed

  4 Copy quote

• Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.

  Tony Hsieh

  Inspirational, Focus, Suffering

  "Zappos Milestone: Q&A With Tony Hsieh". Footwear News Interview, footwearnews.com. May 4, 2009.

  9 Copy quote

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• Always aim for 100 percent and you'll always know where to improve.

  Ron Kaufman

  Aim, Percent, Knows

  4 Copy quote

• Quality is more than a promise, it's genuine performance.

  Ron Kaufman

  Promise, Quality, Genuine

  12 Copy quote

• It's fine to wait for an appropriate time, but it's inappropriate to wait forever.

  Ron Kaufman

  Waiting, Forever, Inappropriate

  4 Copy quote

• If you haven't given them your trust, you haven't given them enough.

  Ron Kaufman

  Enough, Given, Ifs

  4 Copy quote

• If you're always doing what you've always done, you'll never see (or become) what you could be!

  Ron Kaufman

  Culture, Done, Ifs

  4 Copy quote

• Are you moving forward, or just moving?

  Ron Kaufman

  Moving, Moving Forward, Culture

  7 Copy quote

• Challenge your own status quo - before someone else does.

  Ron Kaufman

  Challenges, Doe, Status Quo

  4 Copy quote

• Be confident enough to encourage confidence in others.

  Ron Kaufman

  Enough, Be Confident, Confidence In Others

  4 Copy quote

• Say it with words. Show it with action.

  Ron Kaufman

  Culture, Action, Shows

  4 Copy quote

• Make your upper limit, no limit.

  Ron Kaufman

  Culture, Limits

  4 Copy quote

• Preparation is good, but customers need results.

  Ron Kaufman

  Preparation, Needs, Results

  4 Copy quote