Service Excellence Quotes

• Your most unhappy customers are your greatest source of learning.

  Bill Gates

  Leadership, Business, Motivation

  Bill Gates (2009). “Business @ the Speed of Thought: Succeeding in the Digital Economy”, p.86, Hachette UK

  167 Copy quote

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• We are what we repeatedly do. Excellence, then, is not an act, but a habit.

  Will Durant

  Inspirational, Life, Motivational

  536 Copy quote

• Nobody cares how much you know, until they know how much you care.

  Theodore Roosevelt

  Motivational, Inspiring, Leadership

  Theodore Roosevelt (2015). “Theodore Roosevelt on Bravery: Lessons from the Most Courageous Leader of the Twentieth Century”, p.5, Skyhorse Publishing, Inc.

  625 Copy quote

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• Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

  Peter Drucker

  Inspirational, Educational, Loyal Customers

  108 Copy quote

• A service culture doesn't happen by accident. The company is always a reflection of the person at the helm. Their attitude, their values, and their commitment to service excellence will drive the actions of others in the organization. Always has...always will.

  Mac Anderson

  Attitude, Commitment, Reflection

  6 Copy quote

• Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but we rather have those because we have acted rightly. We are what we repeatedly do. Excellence, then, is not an act but a habit.

  Aristotle

  Inspirational, Motivational, Inspiring

  58 Copy quote

• Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.

  Don Porter

  Inspirational, Business, Educational

  53 Copy quote

• Well done is better than well said.

  Benjamin Franklin

  Inspirational, Success, Motivational Sports

  Benjamin Franklin (2008). “The Way to Wealth and Poor Richard's Almanac”, Nayika Publishing

  158 Copy quote

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• Nothing great was ever achieved without enthusiasm.

  Ralph Waldo Emerson

  Inspirational, Life, Motivational

  Essays "Circles" (1841)

  79 Copy quote

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• If we don't take care of our customers, someone else will.

  Edgar Mitchell

  Service Culture, Care, Inspirational Customer Service

  8 Copy quote

• A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.

  Mahatma Gandhi

  Business, Important, Retail

  23 Copy quote

• Do what you do so well that they will want to see it again and bring their friends.

  Walt Disney

  Inspirational, Friends, Loyalty

  31 Copy quote

• The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.

  Peter Drucker

  Inspirational, Wall, Educational

  Peter Ferdinand Drucker (2006). “Classic Drucker: Essential Wisdom of Peter Drucker from the Pages of Harvard Business Review”, p.196, Harvard Business Press

  8 Copy quote

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• Excellence is an art won by training and habituation.

  Aristotle

  Art, Academic Excellence, Training

  "The Story of Philosophy". Book by Will Durant, p. 76, 1926.

  68 Copy quote

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• Good leaders must first become good servants.

  Robert K. Greenleaf

  Leadership, Future Leaders, Firsts

  127 Copy quote

• Human beings can alter their lives by altering their attitudes of mind.

  William James

  Inspirational, Positive, Success

  107 Copy quote

• There are no traffic jams along the extra mile.

  Roger Staubach

  Inspirational, Motivational, Positive

  71 Copy quote

• Excellent firms don't believe in excellence - only in constant improvement and constant change.

  Tom Peters

  Inspirational, Loyalty, Educational

  56 Copy quote

• Being on par in terms of price and quality only gets you into the game. Service wins the game.

  Tony Alessandra

  Inspirational, Educational, Winning

  41 Copy quote

• Unless you have 100% customer satisfaction, you must improve.

  Horst Schulze

  Inspirational, Loyalty, Educational

  39 Copy quote

• Every great business is built on friendship.

  James Cash Penney

  Inspirational, Educational, Loyal Customers

  15 Copy quote

• The longer you wait, the harder it is to provide outstanding customer service.

  Bill Davidow

  Business, Service Culture, Waiting

  10 Copy quote

• In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.

  Douglas A. Warner III

  Inspirational, Educational, Loyal Customers

  14 Copy quote
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  There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

  Sam Walton

  Inspirational, Money, Business

  "2010 BPM and Workflow Handbook" by Layna Fischer, Future Strategies Inc., (p. 178), 2010.

  287 Copy quote

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• There's a place in the world for any business that takes care of its customers-after the sale.

  Harvey Mackay

  Educational, World, Care

  FaceBook post by Harvey Mackay from Apr 18, 2011

  10 Copy quote

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