Inspirational Customer Service Quotes

• The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.

  Peter Drucker

  Inspirational, Wall, Educational

  Peter Ferdinand Drucker (2006). “Classic Drucker: Essential Wisdom of Peter Drucker from the Pages of Harvard Business Review”, p.196, Harvard Business Press

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• Courteous treatment will make a customer a walking advertisement.

  James Cash Penney

  Inspirational, Educational, Satisfaction

  "$Ell Your Little Heart Out!". Book by Alan L. Alford, p. 71, October 1, 2012.

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• If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.

  Jeff Bezos

  Inspirational, Business, Media

  27 Copy quote

• Customer service shouldn't just be A department, it should be the entire company.

  Tony Hsieh

  Service Culture, Focus, Satisfaction

  "Your Culture Is Your Brand" by Tony Hsieh, www.huffingtonpost.com. November 15, 2010.

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• Customer service is the new marketing.

  Derek Sivers

  Educational, Marketing, Great Customer Service

  16 Copy quote

• Kind words can be short and easy to speak, but their echoes are truly endless.

  Mother Teresa

  Inspirational, Life, Motivational

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• To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.

  Douglas Adams

  Leadership, Money, Educational

  169 Copy quote

• Being on par in terms of price and quality only gets you into the game. Service wins the game.

  Tony Alessandra

  Inspirational, Educational, Winning

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• Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

  Ross Perot

  Inspirational, Loyalty, Educational

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• A lot of companies have chosen to downsize, and maybe that was the right thing for them. We chose a different path. Our belief was that if we kept putting great products in front of customers, they would continue to open their wallets.

  Steve Jobs

  Inspirational, Business, Educational

  Steve Jobs (0101). “Motivating Thoughts of Steve Jobs”, p.32, Prabhat Prakashan

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• Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.

  Kevin Stirtz

  Inspirational, Loyalty, Service Culture

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• It's much harder to provide a great customer service than I would have ever realised. It's much more art than science in some of these other areas and not just about the facts but about how you are conveying them.

  David Yu

  Inspirational, Art, Educational

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• Revolve your world around the customer and more customers will revolve around you.

  Heather Williams

  Inspirational, Loyalty, Heart

  48 Copy quote

• Right or wrong, the customer is always right.

  Marshall Field

  Inspirational, Inspiring Customer Service, Best Service

  9 Copy quote

• The longer you wait, the harder it is to provide outstanding customer service.

  Bill Davidow

  Business, Service Culture, Waiting

  10 Copy quote

• Excellent firms don't believe in excellence - only in constant improvement and constant change.

  Tom Peters

  Inspirational, Loyalty, Educational

  56 Copy quote

• We don't want to push our ideas on to customers, we simply want to make what they want.

  Laura Ashley

  Inspirational, Educational, Ideas

  49 Copy quote

• Every great business is built on friendship.

  James Cash Penney

  Inspirational, Educational, Loyal Customers

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• The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you.

  Derek Sivers

  Educational, People, Important

  Interview with Nithya Rajaram, supportbee.com. June 14, 2011.

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• Customer complaints are the schoolbooks from which we learn.

  Lou Gerstner

  Service Culture, Inspirational Service, Complaints

  12 Copy quote

• A little experience often upsets a lot of theory.

  S. Parkes Cadman

  Inspirational, Upset, Experience

  16 Copy quote

• Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will.

  Bill Gates

  Money, Business, Loyal Customers

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• Your most unhappy customers are your greatest source of learning.

  Bill Gates

  Leadership, Business, Motivation

  Bill Gates (2009). “Business @ the Speed of Thought: Succeeding in the Digital Economy”, p.86, Hachette UK

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• Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves

  Steve Jobs

  Educational, Loyal Customers, Satisfaction

  63 Copy quote

• If you don't genuinely like your customers, chances are they won't buy.

  Thomas Watson

  Inspirational, Educational, Chance

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