Customer satisfaction is worthless. Customer loyalty is priceless.
If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours.
In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.
Kind words can be short and easy to speak, but their echoes are truly endless.
Good leaders must first become good servants.
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
Every great business is built on friendship.
If you don't genuinely like your customers, chances are they won't buy.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
The longer you wait, the harder it is to provide outstanding customer service.
Unless you have 100% customer satisfaction, you must improve.
There is only one boss. The customer.
Do what you do so well that they will want to see it again and bring their friends.
Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.
If you want to lift yourself up, lift up someone else.
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
Your most unhappy customers are your greatest source of learning.
Well done is better than well said.
Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
The best way to find yourself is to lose yourself in the service of others.
Every company's greatest assets are its customers, because without customers there is no company.
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
The purpose of a business is to create a customer.
Excellent firms don't believe in excellence - only in constant improvement and constant change.
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