If we keep doing what we're doing, we're going to keep getting what we're getting.
Profit in business comes from repeat customers
If we don't take care of our customers, someone else will.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.
A satisfied customer is the best business strategy of all.
If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours.
Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management.
Unless you have 100% customer satisfaction, you must improve.
Worry about being better; bigger will take care of itself
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
There is only one boss. The customer.
Customer service is just a day-in, day-out ongoing, never-ending, unremitting, persevering, compassionate, type of activity.
You've got to look for a gap, where competitors in a market have grown lazy and lost contact with the readers or the viewers.
Customer service is not a department, it's everyone's job.
In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
There are no traffic jams along the extra mile.
Nobody cares how much you know, until they know how much you care.
If we do not lay out ourselves in the service of mankind whom should we serve?
There is a spiritual aspect to our lives - when we give, we receive-when a business does something good for somebody, that somebody feels good about them!
Know what your customers want most and what your company does best. Focus on where those two meet.
Well done is better than well said.
If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.
Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
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