If you're not serving the customer, your job is to be serving someone who is.
Make your product easier to buy than your competition, or you will find your customers buying from them, not you.
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.
One customer well taken care of could be more valuable than $10,000 worth of advertising.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
If you want to lift yourself up, lift up someone else.
Men are rich only as they give. He who gives great service gets great rewards.
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
Dealing with people is probably the biggest problem you face, especially if you are in business. Yes, and that is also true if you are a housewife, architect or engineer.
Our life is frittered away by detail... simplify, simplify.
Friendly makes sales - and friendly generates repeat business.
When people talk about successful retailers and those that are not so successful, the customer determines at the end of the day who is successful and for what reason.
The complaining customer represents a huge opportunity for more business.
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