Customer Experience Quotes

• You‘ve got to start with the customer experience and work back toward the technology - not the other way around.

  Steve Jobs

  Inspirational, Technology, Way

  56 Copy quote

• Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.

  Kevin Stirtz

  Inspirational, Loyalty, Service Culture

  14 Copy quote

• Until you understand your customers - deeply and genuinely - you cannot truly serve them.

  Rasheed Ogunlaru

  Inspirational, Educational, Inspiring Customer Service

  Rasheed Ogunlaru (2012). “Soul Trader: Putting the Heart Back into Your Business”, p.41, Kogan Page Publishers

  8 Copy quote

  Show source

• Customer service is not a department, it's everyone's job.

  Ken Blanchard

  Jobs, Service Culture, Inspirational Customer Service

  11 Copy quote
• 

  I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.

  Maya Angelou

  Inspirational, Life, Motivational

  FaceBook post by Maya Angelou from Mar 15, 2014

  2755 Copy quote

  Show source

• A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.

  Mahatma Gandhi

  Leadership, Spiritual, Educational

  1345 Copy quote

• Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.

  Don Porter

  Inspirational, Business, Educational

  53 Copy quote

• We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

  Jeff Bezos

  Success, Jobs, Business

  "Online Extra: Jeff Bezos on Word-of-Mouth Power". Interview with Robert D. Hof, www.bloomberg.com. August 2, 2004.

  38 Copy quote

  Show source

• It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.

  Mark Cuban

  Business, Nice, Educational

  11 Copy quote
• 

  When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.

  Dale Carnegie

  Relationship, Emotional, Remember You

  Dale Carnegie (2017). “The Quick and Easy Way to Effective Speaking”, p.161, Diamond Pocket Books Pvt Ltd

  149 Copy quote

  Show source

• You don't earn loyalty in a day. You earn loyalty day-by-day.

  Jeffrey Gitomer

  Inspirational, Loyalty, Educational

  Twitter post from Apr 06, 2015

  41 Copy quote

  Show source

• Kind words can be short and easy to speak, but their echoes are truly endless.

  Mother Teresa

  Inspirational, Life, Motivational

  598 Copy quote

• Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves

  Steve Jobs

  Educational, Loyal Customers, Satisfaction

  63 Copy quote

• If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

  Jeff Bezos

  Inspirational, Motivational, Inspiring

  "Online Extra: Jeff Bezos on Word-of-Mouth Power". Interview with Robert D. Hof, www.bloomberg.com. August 2, 2004.

  72 Copy quote

  Show source

• People will never forget how you made them feel.

  Maya Angelou

  Inspirational, Motivational, Positive

  Maya Angelou (2014). “Rainbow in the Cloud: The Wisdom and Spirit of Maya Angelou”, p.37, Random House

  140 Copy quote

  Show source

• Our attitude towards others determines their attitude towards us.

  Earl Nightingale

  Inspirational, Positive, Determination

  104 Copy quote

• It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.

  Henry Ford

  Inspirational, Loyalty, Money

  127 Copy quote

• The well-satisfied customer will bring the repeat sale that counts.

  James Cash Penney

  Satisfied Customers, Wells, Repeats

  26 Copy quote

• It's easier to love a brand when the brand loves you back.

  Seth

  Love You, Marketing, Easier

  7 Copy quote

• The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you.

  Derek Sivers

  Educational, People, Important

  Interview with Nithya Rajaram, supportbee.com. June 14, 2011.

  10 Copy quote

  Show source
• 

  There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

  Sam Walton

  Inspirational, Money, Business

  "2010 BPM and Workflow Handbook" by Layna Fischer, Future Strategies Inc., (p. 178), 2010.

  287 Copy quote

  Show source

• Know what your customers want most and what your company does best. Focus on where those two meet.

  Kevin Stirtz

  Inspirational, Loyalty, Loyal Customers

  50 Copy quote

• There is only one boss. The customer.

  Sam Walton

  Business, Loyal Customers, Boss

  "2010 BPM and Workflow Handbook" by Layna Fischer, Future Strategies Inc., (p. 178), 2010.

  17 Copy quote

  Show source
• 

  Make your product easier to buy than your competition, or you will find your customers buying from them, not you.

  Mark Cuban

  Success, Encouragement, Business

  Mark Cuban (2011). “How to Win at the Sport of Business: If I Can Do It, You Can Do It”, p.81, Diversion Books

  27 Copy quote

  Show source

• Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

  Peter Drucker

  Inspirational, Educational, Loyal Customers

  108 Copy quote