Customer Experience Quotes - Page 3

• The true measure of a man is how he behaves when death is close.

  Alma Katsu

  Men, Helping Others, Personal Qualities

  Alma Katsu (2011). “The Taker: Book One of the Taker Trilogy”, p.246, Simon and Schuster

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• Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies that provide outstanding service - ultimately, great service can drive sales and customer loyalty.

  Jim Bush

  Loyalty, Nice, Educational

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• The best way to find yourself is to lose yourself in the service of others.

  Mahatma Gandhi

  Encouragement, Freedom, Business

  "The Power of Purpose: Find Meaning, Live Longer, Better". Book by Richard Leider, p. 35., 2010.

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• Customers don't always know what they want. The decline in coffee-drinking was due to the fact that most of the coffee people bought was stale and they weren't enjoying it. Once they tasted ours and experienced what we call "the third place" ... a gathering place between home and work where they were treated with respect.. they found we were filling a need they didn't know they had.

  Howard Schultz

  Educational, Drinking, Coffee

  "Grounds For Success". Interview with Scott S. Smith, www.entrepreneur.com. May 1, 1998.

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• If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience.

  Jeff Bezos

  Years, Space, Peers

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• In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts

  Jeff Bezos

  Motivation, Educational, World

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• Well done is better than well said.

  Benjamin Franklin

  Inspirational, Success, Motivational Sports

  Benjamin Franklin (2008). “The Way to Wealth and Poor Richard's Almanac”, Nayika Publishing

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• A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.

  Mahatma Gandhi

  Business, Important, Retail

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• Revolve your world around the customer and more customers will revolve around you.

  Heather Williams

  Inspirational, Loyalty, Heart

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• Make the customer the hero of your brand's story.

  Simon Mainwaring

  Hero, Stories, Social Media

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• You've got to start with the customer experience and work backwards to the technology. You can't start with the technology and try to figure out where you're going to sell it.

  Steve Jobs

  Technology, Trying, Figures

  "Steve Jobs obituary" by Jack Schofield, www.theguardian.com. October 5, 2011.

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• Highly engaged employees make the customer experience. Disengaged employees break it.

  Timothy R. Clark

  Inspirational, Engagement, Break

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• I'd rather spend money on things that improve the customer experience than on marketing.

  Tony Hsieh

  Inspirational, Marketing, Customers

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• As a brand marketer, I'm a big believer in 'branding the customer experience,' not just selling the service.

  John Sculley

  Selling, Branding, Bigs

  "Former Apple CEO John Sculley on the consumer revolution in healthcare". Interview with Halle Tecco, venturebeat.com. July 31, 2013.

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• At SAP, we see a dream for a simpler world, for a simpler SAP, and for a simpler customer experience.

  Bill McDermott

  Dream, Sap, World

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• Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.

  Tony Hsieh

  Philosophy, Years, Numbers

  "Delivering Happiness: A Path to Profits, Passion, and Purpose". Book by Tony Hsieh, 2010.

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• It applies in any business. Shoemakers should be run by shoe guys, and software firms by software guys, and supermarkets by supermarket guys. With the advice and support of their bean counters, absolutely, but with the final word going to those who live and breathe the customer experience. Passion and drive for excellence will win over the computer-like, dispassionate, analysis-driven philosophy every time.

  Bob Lutz

  Running, Philosophy, Passion

  Bob Lutz (2011). “Car Guys vs. Bean Counters: The Battle for the Soul of American Business”, p.8, Penguin

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• If you innovate broadly, focus on the customer experience, and deliver everyday a great product, you will gain share.

  Michael J. Silverstein

  Focus, Everyday, Gains

  Source: bobmorris.biz

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• Some businesses offer such a lousy customer experience that they are prime candidates for competition from Internet based stores.

  Walt Mossberg

  Competition, Internet, Stores

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• When it comes to lead referral generation,
  the customer experience is it.

  John Jantsch

  Referrals, Generations, Customers

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• ... if it's not your style to stretch and go the extra mile to make sure our customer experience is great, you're going to have an allergic reaction to this company. You probably won't stay. If you do try and stay, but can't adapt to the culture then it will reject you like a virus from a healthy immune system.

  Jeff Bezos

  Rejects You, Healthy, Style

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• But there's still so much you can do with technology to improve the customer experience. And that's the sense in which I believe it's still Day One, and that it's early in the day. If anything, the rate of change is accelerating.

  Jeff Bezos

  Believe, Technology, Rate Of Change

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• I believe that all brands will become storytellers, editors and publishers, all stores will become magazines, and all media companies will become stores. There will be too many of all of them. The strongest ones, the ones who offer the best customer experience, will survive.

  Natalie Massenet

  Believe, Media, Editors

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• Six Sigma is a quality program that, when all is said and done, improves your customers' experience, lowers your costs, and builds better leaders.

  Jack Welch

  Leader, Quality, Cost

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• Providing more desirable products, services, and customer experiences is vital to the continued existence of any business. And that is INNOVATION.

  Peter Drucker

  Innovation, Existence, Customers

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