We distinguish the excellent man from the common man by saying that the former is the one who makes great demands on himself, and the latter who makes no demands on himself.
Don't let doing enough be good enough.
Greatness is not how you feel, it's how you make others feel.
When was the last time you did something for the first time?
Focus not on who you are, but on what you can do for others.
In business, the competition will bite you if you keep running; if you stand still, they will swallow you.
You have to create a track record of breaking your own mold, or at least other people's idea of that mold.
Whatever happens, take responsibility.
Good customers want good quality service. Great customers want it even more.
Developing great employees attracts great customers.
Silent customers can be deadly. Encourage them to complain.
Q: When you are already in the lead, how do you to stay ahead?
Reaching out takes nothing more than a smile.
What you did in the past is how you got to today. What you do today is how you will get to the future.
If your customers are demanding, be thankful.
If you were a customer, would you come back to buy your products or services?
When something needs to be improved, take your medicine - fix it.
First be effective and then be efficient.
Only a well-oiled machine runs smoothly.
Employees are the key to your success with customers. Treat them well!
Don't let high-speed completely replace high-touch. Your customers may appreciate both.
If they're going to remember the problem, make sure they remember it fondly.
If you want to be the best, find the best in others.
A scattered effort is a poor effort.
Words not kept break more than a promise.
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