Sell practical, tested merchandise at a reasonable profit, treat your customers like human beings - and they will always come back.
Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
Do the right thing. It will gratify some people and astonish the rest.
If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
What you want to be defines what you become.
Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?
Be the exception to the rule. It's the surest way to become exceptional.
Selfless acts are a source of profound meaning for your self and your life.
The shelter of excuses has a leaky roof.
Service is the ultimate edge. Keep it sharp.
If one of our customers comes into the store without a smile, I'll give them one of mine.
When the alarm bell rings, you'd better wake up and realize that the customer expects more from you today than he did the day before. You'd better find ways to be better.
Your customers get better when you do.
Enthusiasm is like having two right hands.
When you're out of quality, you're out of business.
If e-mail had been around before the telephone was invented, people would have said, 'Hey, forget e-mail! With this new telephone invention I can actually talk to people!'.
The easier it is to do something, the harder it is to change the way you do it.
Motivate them, train them, care about them and make winners out of them. We know if we treat our employees right, they'll treat the customers right. And if customers are treated right, they'll come back.
When only a little can be done, doing it becomes the greatest you can do.
You cannot change what has already happened. You can always change the way you respond.
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
Unlimited efforts can produce unlimited results.
Meeting expectations is good. Exceeding expectations is better.
Life is not a solitary activity. Live well by living for others.
Always be kind in your heart, spirit and mind.
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