Service Culture Quotes - Page 5

• After-sales service is more important than assistance before sales. It is through such service that one gets permanent customers.

  Konosuke Matsushita

  Important, Customers, Permanent

  77 Copy quote

• I'm not a driven businessman, but a driven artist. I never think about money. Beautiful things make money.

  Lord Acton

  Beautiful, Funny Inspirational, Business

  13 Copy quote

• Customer complaints are the schoolbooks from which we learn.

  Lou Gerstner

  Inspirational Customer Service, Inspirational Service, Complaints

  12 Copy quote

• The customer is the final inspector.

  Steve Jobs

  Finals, Customers, Inspectors

  10 Copy quote

• When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

  Ron Kaufman

  Expectations, Faster, Ability

  "Lift Me UP! Service with a Smile: World-Class Quips and Action Tips to Brighten Up Your Services!". Book by Ron Kaufman, May 14, 2005.

  9 Copy quote

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• A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.

  Ron Kaufman

  Race, Way, Pace

  4 Copy quote

• If your customers have to ask you for it, you haven't been thinking far enough ahead.

  Ron Kaufman

  Thinking, Enough, Customers

  4 Copy quote

• Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.

  Ron Kaufman

  Long, Tides, Surf

  6 Copy quote

• The only way to go further than you've been is to take an extra step.

  Ron Kaufman

  Way, Steps, Extras

  4 Copy quote

• It is well worth remembering that the customer is the most important factor in any business. If you don't think so, try getting along without him for a while.

  Napoleon Hill

  Thinking, Important, Trying

  Napoleon Hill (2009). “How To Sell Your Way Through Life”, p.148, John Wiley and Sons

  4 Copy quote

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• No one ever delighted a customer by being 'good enough'.

  Ron Kaufman

  Good Enough, Be Good, Customers

  4 Copy quote

• The principle was right there - you couldn't miss it. The more we did for our customers, the more they did for us.

  Debbi Fields

  Missing, Principles, Customers

  Debbi Fields, Alan Furst (1987). “"One smart cookie": how a housewife's chocolate chip recipe turned into a multimillion-dollar business--the story of Mrs. Fields cookies”, Simon & Schuster

  4 Copy quote

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• No company has a permanent consumer franchise. No one has the only game in town. The never-ending cycle of destruction and change inherent in a capitalist economy always provides new opportunities for those with determination, goals and concentration.

  Harvey Mackay

  Determination, Opportunity, Capitalist Economy

  Harvey Mackay (1996). “Swim with the Sharks Without Being Eaten Alive: Outsell, Outmanage, Outmotivate, & Outnegotiate Your Competition”, Ballantine Books

  5 Copy quote

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• If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.

  Ron Kaufman

  Delight, Want, Customers

  "Lift Me UP! Service With A Smile". Book by Ron Kaufman, 2005.

  8 Copy quote

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• When a customer asks what no one else has ever asked, pay close attention.

  Ron Kaufman

  Attention, Pay, Customers

  "Lift Me UP! Service With A Smile". Book by Ron Kaufman, 2005.

  4 Copy quote

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• There's no such thing as the very best. If you're doing your best, it's only because you haven't yet found a way to do better.

  Ron Kaufman

  Way, Doing Your Best, Found

  4 Copy quote

• If you wait until you have to change, you may have waited too long.

  Ron Kaufman

  Long, Waiting, May

  4 Copy quote

• You can't stop change. Don't let it stop you.

  Ron Kaufman

  Culture

  4 Copy quote

• Let your imagination soar. What you can do for customers is more than you see today.

  Ron Kaufman

  Imagination, Today, Soar

  4 Copy quote

• Never rest on past success. Create something better.

  Ron Kaufman

  Past, Something Better, Culture

  4 Copy quote

• The cutting edge of service is always being honed and polished.

  Ron Kaufman

  Cutting, Polished, Edges

  "Lift Me UP! Service With A Smile". Book by Ron Kaufman, 2005.

  4 Copy quote

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• A great leader makes what is visible in their mind, visible to all.

  Ron Kaufman

  Leader, Mind, Visible

  4 Copy quote

• Tend your own garden: savor the blossoms, trim the weeds.

  Ron Kaufman

  Weed, Garden, Culture

  4 Copy quote

• Testimonials describe what has been, and are a promise of what is to come.

  Ron Kaufman

  Promise, Testimonial, Has Beens

  9 Copy quote

• If customers say you're just 'all right', you've not done enough, you've failed to delight.

  Ron Kaufman

  Done, Delight, Enough

  4 Copy quote