Even a tiny step is one step closer to where you are going.
Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.
Exceeding expectations is where satisfaction ends and loyalty begins.
Focus not on who you are, but on what you can do for others.
Service is taking action to create value for someone else.
Every service problem is as an opportunity to show you care.
Quality is more than a promise, it's genuine performance.
Giving great service requires the right people and the right service tools.
Everything ordinary has the potential to be extraordinary.
You can't stop change. Don't let it stop you.
If your customers have to ask you for it, you haven't been thinking far enough ahead.
Compromise in your arguments, not in your expectations.
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
You cannot change what has already happened. You can always change the way you respond.
Employees are the key to your success with customers. Treat them well!
What you did in the past is how you got to today. What you do today is how you will get to the future.
Challenge your own status quo - before someone else does.
First be effective and then be efficient.
Instead of just asking 'How did I do?' ask 'How can I do more?'
Never rest on past success. Create something better.
Service is the ultimate edge. Keep it sharp.
If customers say you're just 'all right', you've not done enough, you've failed to delight.
Enthusiastic service providers create enthusiastic customers.
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
Are you moving forward, or just moving?
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