Good customers want good quality service. Great customers want it even more.
Say it with words. Show it with action.
Be the exception to the rule. It's the surest way to become exceptional.
If you want to interest people, make them think. If you want to inspire people, make them feel.
Life is not a solitary activity. Live well by living for others.
Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects can enjoy them.
A great leader makes what is visible in their mind, visible to all.
Intelligence is useful. Energy is valuable. Integrity is essential.
Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
Procrastination is the beginning of poor performance.
When something needs to be improved, take your medicine - fix it.
Crossing barriers can be as simple as a smile.
If you turn your back on a customer, you turn your back on success.
Your promise means more than the words you use to give it.
If they're going to remember the problem, make sure they remember it fondly.
Your profits reflect the success of your customers.
If you only give back what you get from other people, you're not giving as much as you can.
Let today's strong performance be your starting point for tomorrow.
Sometimes we become so expert in our own domain, we forget that customers may be less familiar.
Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
Don't let doing enough be good enough.
When a customer asks what no one else has ever asked, pay close attention.
When only a little can be done, doing it becomes the greatest you can do.
Plans turn promises into results and dreams into realities.
What's possible today isn't bound by what was possible yesterday, and is never a measure of what's possible tomorrow.
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