What does your product really mean to the people who buy it?
Preparation clears a pathway for success.
Always do what you can do instead of worrying about what you can't.
The shelter of excuses has a leaky roof.
Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.
To see like a customer, be like a customer.
Quality is a choice. Choose to make it better.
Customers pay a price, but they remember the value.
You can't find what doesn't exist, but you can create it.
How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?
Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?
Selfless acts are a source of profound meaning for your self and your life.
Making an honest mistake is acceptable. Failing to fix it is not.
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Adam Khoo Entrepreneur
Adrian Gostick Author
