The only way to go further than you've been is to take an extra step.
Make your upper limit, no limit.
No one ever delighted a customer by being 'good enough'.
Preparation is good, but customers need results.
Developing great employees attracts great customers.
If you want to be the best, find the best in others.
Constant acts of goodness are worth far more than rare acts of greatness.
When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
The bottom line is a by-product of taking care of your main product - your customers.
If you haven't given them your trust, you haven't given them enough.
Always be kind in your heart, spirit and mind.
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
If you're always doing what you've always done, you'll never see (or become) what you could be!
Good customers want good quality service. Great customers want it even more.
You can't stop change. Don't let it stop you.
Employees are the key to your success with customers. Treat them well!
Words not kept break more than a promise.
Always do what you can do instead of worrying about what you can't.
Every service problem is as an opportunity to show you care.
Are you moving forward, or just moving?
A scattered effort is a poor effort.
Only a well-oiled machine runs smoothly.
Life is not a solitary activity. Live well by living for others.
What you want to be defines what you become.
Never rest on past success. Create something better.
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