Treat employees like partners, and they act like partners.
The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
Employees who believe that management is concerned about them as a whole person - not just an employee - are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.
The people who are doing the work are the moving force behind the Macintosh. My job is to create a space for them, to clear out the rest of the organization and keep it at bay.
The employer generally gets the employees he deserves.
Always treat your employees exactly as you want them to treat your best customers.
When a manager openly expresses his faith in an employee's skill, he doesn't just improve mood and motivation; he actually improves their likelihood of succeeding.
On what high-performing companies should be striving to create: A great place for great people to do great work.
To win in the marketplace you must first win in the workplace.
Start with good people, lay out the rules, communicate with your employees, motivate them and reward them. If you do all those things effectively, you can't miss.
Research indicates that workers have three prime needs: Interesting work, recognition for doing a good job, and being let in on things that are going on in the company.
No company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.
Everyone wants to be appreciated, so if you appreciate someone, don't keep it a secret.
Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune
Second, if you're the boss, just because they don't ask doesn't mean your employees don't have needs.
Don't organize for any other purpose than mutual benefit to the employer and the employee.
Conducting your business in a socially responsible way is good business. It means that you can attract better employees and that customers will know what you stand for and like you for it
There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee engagement, customer satisfaction, and cash flow...It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.
Employee loyalty begins with employer loyalty. Your employees should know that if they do the job they were hired to do with a reasonable amount of competence and efficiency, you will support them.
If there is such a thing as good leadership, it is to give a good example. I have to do so for all the Ikea employees.
Despite these hurdles, manufacturers in the U.S. and their employees are doing remarkable work.
The world has changed, and it's almost been 11 years. I have 975 employees. I have six restaurants. We haven't opened any new ones in almost three years.
If there is to be peace in our industrial life let the employer recognize his obligation to his employees - at least to the degree set forth in existing statutes.
Work is accomplished by those employees who have not yet reached their level of incompetence.
We cannot continue. Our pension costs and health care costs for our employees are going to bankrupt this city.
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