Your most unhappy customers are your greatest source of learning.
Be nice to nerds. Chances are you'll end up working for one.
I studied every thing but never topped.... But today the toppers of the best universities are my employees
The competition to hire the best will increase in the years ahead. Companies that give extra flexibility to their employees will have the edge in this area.
I hope corporations will dedicate a percentage of their top innovators' time to issues that could help people left out of the global economy. This kind of contribution is even more powerful than giving cash or offering employees' time off to volunteer. It is a focused use of what your company does best. It is a great form of creative capitalism, because it takes the brainpower and makes life better for the richest, and dedicates some of it to improving the lives of everyone else.
The flatter the corporate hierarchy, the more likely it is that employees will communicate bad news and act upon it.
Strategically, a major function of the CEO is to look for bad news and encourage the organization to respond to it. Employees must be encouraged to share bad news as much as good news.
Leaders need to provide strategy and direction and to give employees tools that enable them to gather information and insight from around the world. Leaders shouldn't try to make every decision.
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