Your most unhappy customers are your greatest source of learning.
Microsoft was founded with a vision of a computer on every desk, and in every home. We've never wavered from that vision.
Paper is no longer a big part of my day. I get 90% of my news online, and when I go to a meeting and want to jot things down, I bring my Tablet PC. It's fully synchronized with my office machine so I have all the files I need.
Whether I'm at the office, at home, or on the road, I always have a stack of books I'm looking forward to reading.
The way to be successful in the software world is to come up with breakthrough software, and so whether it's Microsoft Office or Windows, its pushing that forward. New ideas, surprising the marketplace, so good engineering and good business are one in the same.
I have a nice office. I have a nice house... So I'm not denying myself some great things. I just don't happen to have expensive hobbies.
A lot of people assume that creating software is purely a solitary activity where you sit in an office with the door closed all day and write lots of code.
The government's ability to select scientists and pick things that are fairly strange, because politicians don't like failures. They're only in office a short term, and many of these things take a long time.
Microsoft has some assets like Office that have stayed strong and there's so much room for innovation in those.
In fact, that's where my vision of the coming digital opportunity is somewhat different from other people's. I divide it into three parts. One is the office. That's the one I'm most excited about and is the most concrete.
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