When people are financially invested, they want a return. When people are emotionally invested, they want to contribute.
Customers will never love a company until its employees love it first.
Employees represent an opportunity to inspire not a burden to carry.
True love exists in business. It's when Employee and Employer are amazingly grateful to have each other. We should all have true love at work.
A boss wants to pay for results, an employee wants recognition for effort. If a boss recognizes effort, they will get even better results.
The world is a bell curve. Classroom test scores, employee performance in a company or how many people really, really like you. No matter the population you're studying, they always fit neatly across the standard deviations of the famous bell curve.
It is like when a player has a slump, we do not trade them, we coach them. It is the same with our employees. The best leaders come to the aid of their people, whose performance is down. Not come down harder on them.
The worst leaders are the once that think they have to know as much or more than the people who work with them. The best leaders are the once who know that their employees know hell of a lot more than what they know and willing to admit it whilst expressing the value of their employees.
When a player has a slump, we do not trade them, we coach them. It is the same with our employees.
Happy employees ensure happy customers. And happy customers ensure happy shareholders—in that order.
Studies show that over 80 percent of Americans do not have their dream job. If more knew how to build organizations that inspire, we could live in a world in which that statistic was the reverse - a world in which over 80 percent of people loved their jobs. People who love going to work are more productive and more creative. They go home happier and have happier families. They treat their colleagues and clients and customers better. Inspired employees make for stronger companies and stronger economies.
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