Leadership is a way of thinking, a way of acting and, most importantly, a way of communicating.
Great leaders must have two things: a vision of the world that does not yet exist and the ability to communicate that vision clearly.
Customers will never love a company until its employees love it first.
Leaders don’t complain about what’s not working. Leaders celebrate what is working and work to amplify it.
If you hire people just because they can do a job, they'll work for your money, but if they believe what you believe, they'll work for you with blood and sweat and tears.
For values or guiding principles to be truly effective they have to be verbs. It's not "integrity," it's "always do the right thing." It's not "innovation," it's "look at the problem from a different angle." Articulating our values as verbs gives us a clear idea - we have a clear idea of how to act in any situation.
Leading is not the same as being the leader. Being the leader means you hold the highest rank, either by earning it, good fortune or navigating internal politics. Leading, however, means that others willingly follow you—not because they have to, not because they are paid to, but because they want to.
A good leader takes care of those in their charge. A bad leader takes charge of those in their care.
If you're not remarkable, you're invisible.
Great leaders and great organizations are good at seeing what most of us can’t see. They are good at giving us things we would never think of asking for.
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