Employees who believe that management is concerned about them as a whole person - not just an employee - are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.
No company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.
To win in the marketplace you must first win in the workplace.
When people are financially invested, they want a return. When people are emotionally invested, they want to contribute.
Highly engaged employees make the customer experience. Disengaged employees break it.
Always treat your employees exactly as you want them to treat your best customers.
Employee engagement is an investment we make for the privilege of staying in business.
Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune
On what high-performing companies should be striving to create: A great place for great people to do great work.
Dispirited, unmotivated, unappreciated workers cannot compete in a highly competitive world.
The bottom line is down where it belongs - at the bottom.
Results are obtained by exploiting opportunities, not by solving problems.
The bottom line is down where it belongs – at the bottom. Far above it in importance are the infinite number of events that produce the profit or loss.
Research indicates that workers have three prime needs: Interesting work, recognition for doing a good job, and being let in on things that are going on in the company.
Business and human endeavors are systems...we tend to focus on snapshots of isolated parts of the system. And wonder why our deepest problems never get solved.
Your number one customers are your people. Look after employees first and then customers last.
Everyone enjoys doing the kind of work for which he is best suited.
Without doubt, there are lots of ways to measure the pulse of a business. But if you have employee engagement, customer satisfaction, and cash flow right, you can be sure your company is healthy and on the way to winning.
We are what we repeatedly do. Excellence, then, is not an act, but a habit.
Appreciate everything your associates do for the business.
Everyone wants to be appreciated, so if you appreciate someone, don't keep it a secret.
You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.
I consider my ability to arouse enthusiasm among men the greatest asset I possess. The way to develop the best that is in a man is by appreciation and encouragement.
There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee engagement, customer satisfaction, and cash flow...It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.
Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. They feel the importance, dignity, and meaning in their job.
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