Karl Albrecht Quotes

• There are only two ways to establish competitive advantage: do things better than others or do them differently.

  Karl Albrecht

  Business, Two, Entrepreneur

  65 Copy quote

• You seldom improve quality by cutting costs, but you can often cut costs by improving quality.

  Karl Albrecht

  Cutting, Quality, Cost

  34 Copy quote

• Start out with an ideal and end up with a deal.

  Karl Albrecht

  Conflict, Resolution, Negotiation

  Karl Albrecht (1980). “Brain Power: Learn to Improve Your Thinking Skills”, Prentice Hall

  17 Copy quote

• Albrecht's Law - Intelligent people, when assembled into an organization, will tend toward collective stupidity.

  Karl Albrecht

  Intelligent, Law, Organization

  Karl Albrecht (2003). “The Power of Minds at Work: Organizational Intelligence in Action”, p.4, AMACOM Div American Mgmt Assn

  17 Copy quote

• Old paradigms die hard, even if they don't work.

  Karl Albrecht

  Paradigm, Dies, Hard

  Karl Albrecht (1992). “The only thing that matters: bringing the power of the customer into the center of your business”, Harpercollins

  7 Copy quote

• In an organization of any significant size, the executives cannot create the future single-handedly. They must develop the enterprise in a constellation of teams within the overall team if they hope to bring the special talents and resources to bear on the challenge of creating superior customer value and sustaining a competitive advantage in the eyes of its customers.

  Karl Albrecht

  Team, Eye, Organization

  10 Copy quote

• The Zen philosophy posits that 'human beings suffer' and 'the cause of suffering is desire.' The way to put an end to suffering is to stop wanting everything, all the time.

  Karl Albrecht

  Time, Philosophy, Suffering

  Karl Albrecht (2006). “Social Intelligence: The New Science of Success”, p.84, John Wiley & Sons

  8 Copy quote

• Customer needs have an unsettling way of not staying satisfied for very long.

  Karl Albrecht

  Long, Needs, Way

  Karl Albrecht, Ron Zemke (1985). “Service America!: Doing Business in the New Economy”, Irwin Professional Pub

  10 Copy quote

• We are going to need organizations that are culturally equipped to adapt. They must have internal processes that are creative, generative, and productive rather than controlled, confining, and normative. In short, we must UNSHACKLE THE HUMAN BRAIN and exploit its productive potential.

  Karl Albrecht

  Organization, Creative, Brain

  Karl Albrecht, Steven Albrecht (1987). “The creative corporation”, Richard d Irwin

  6 Copy quote

• Televisions and movies have made many Americans into habitual consumers of synthetic experience-audiovisual fantasies that simply pass the time.

  Karl Albrecht

  Television, Fantasy, Made

  Karl Albrecht (2009). “Brain Power: Learn to Improve Your Thinking Skills”, p.2, Simon and Schuster

  6 Copy quote

• If the frontline people do count, you couldn't prove it by examining the reward systems in most organizations.

  Karl Albrecht

  Organization, People, Rewards

  Karl Albrecht, Ron Zemke (1985). “Service America!: Doing Business in the New Economy”, Irwin Professional Pub

  10 Copy quote

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