Customers Quotes - Page 26

• When a customer enters my store, forget me. He is king.

  John Wanamaker

  Inspirational, Kings, Forget

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• There's a battle between what the cook thinks is high art and what the customer just wants to eat.

  Mario Batali

  Funny, Art, Thinking

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• Thank you for calling customer service. If you're calm and rational, press 1. If you're a whiner, press 2. If you're a hot head, press 3

  Randy Glasbergen

  Funny, Hot, Calling

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• I believe a balanced life is essential, and I try to make sure that all of our employees know that and live that way. It's crucial to me as a manager that I help ensure that our employees are as successful as our customers and partners.

  Marc Benioff

  Business, Believe, Successful

  The 'Sonshi.com' Interview, www.sonshi.com.

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• You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.

  Herb Kelleher

  Inspirational, Like You, Treats

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• I didn't go to college, but if I did, I would've taken all my tests at a restaurant, 'cause 'The customer is always right'.

  Mitch Hedberg

  Funny, Taken, Humor

  "Mitch All Together". Live Album by Mitch Hedberg, 2003.

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• The media wants overnight successes (so they have someone to tear down). Ignore them. Ignore the early adopter critics that never have enough to play with. Ignore your investors that want proven tactics and predictable instant results. Listen instead to your real customers, to your vision and make something for the long haul. Because that's how long it's going to take, guys.

  Seth Godin

  Inspirational, Real, Media

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• No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.

  John P. Kotter

  Issues, Innovation, Vision

  John P. Kotter, Dan Cohen (2013). “The Heart of Change: Real-Life Stories of How People Change Their Organizations”, p.60, Harvard Business Press

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• If the employees come first, then they're happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring green mysteries of all time, it is just the way it works.

  Herb Kelleher

  Airline Business, Green, Way

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• You can never go too far wrong by thinking like a customer who’s new to the business.

  Richard Branson

  Thinking

  Richard Branson (2010). “Business Stripped Bare: Adventures of a Global Entrepreneur”, Virgin

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• Throughout our history, Microsoft has won by making big, bold bets. I believe that now is not the time to scale back the scope of our ambition or the scale of our investment. While our opportunities are greater than ever, we also face new competitors, faster-moving markets and new customer demands.

  Steve Ballmer

  Moving, Believe, Ambition

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• At Microsoft, we're investing heavily in security because we want customers to be able to trust their computing experiences, so they can realize the full benefits of the interconnected world we live in.

  Steve Ballmer

  Investing, Benefits, World

  "Tech titan's security product / Microsoft to release antivirus software for businesses" by Carrie Kirby, www.sfgate.com. October 7, 2005.

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• Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.

  Tony Hsieh

  Philosophy, Years, Numbers

  "Delivering Happiness: A Path to Profits, Passion, and Purpose". Book by Tony Hsieh, 2010.

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• Hopefully 10 years from now people won't even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.

  Tony Hsieh

  Thinking, Years, Shoes

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• Zappos is a customer service company that just happens to sell shoes.

  Tony Hsieh

  Shoes, Company, Happens

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• As with all catalysts, the manager's function is to speed up the reaction between two substances, thus creating the desired end product. Specifically, the manager creates performance in each employee by speeding up the reaction between the employee's talent and the company's goals, and between the employee's talent and the customer's needs.

  Marcus Buckingham

  Two, Creating, Goal

  Marcus Buckingham, Curt Coffman (2014). “First, Break All the Rules: What the World's Greatest Managers Do Differently”, p.58, Simon and Schuster

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• In every company which I have done strategic planning, the number-one value people choose is always integrity. The second values may be quality of products and services, caring about people, excellent customer service, profitability , innovation, entrepreneurship, and others. But integrity always comes first.

  Brian Tracy

  Integrity, Caring, Numbers

  Brian TRACY (2009). “Reinvention: How to Make the Rest of Your Life the Best of Your Life”, p.75, AMACOM Div American Mgmt Assn

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• We've done price elasticity studies, and the answer is always that we should raise prices. We don't do that, because we believe -- and we have to take this as an article of faith -- that by keeping our prices very, very low, we earn trust with customers over time, and that that actually does maximize free cash flow over the long term.

  Jeff Bezos

  Believe, Cash Flow, Long

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• We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent.

  Jeff Bezos

  Starting, Backwards, Touchstones

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• If you're long-term oriented, customer interests and shareholder interests are aligned.

  Jeff Bezos

  Long, Interest, Term

  "Jeff Bezos on Leading for the Long-Term at Amazon". "HBR IdeaCast" with Adi Ignatius, hbr.org.

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• We watch our competitors, learn from them, see the things that they were doing for customers and copy those things as much as we can.

  Jeff Bezos

  Business, Watches, Copies

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• You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So, we are at a point now where we have all of the things we need to build an important and lasting company, and if we don't, it will be shame on us.

  Jeff Bezos

  Important, Unhappy, Needs

  "King of Cyber-Commerce". Academy of Achievement Interview, www.achievement.org. May 4, 2001.

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• Their attitude is, 'okay, I am the customer. You are supposed to entertain me.' It's kind of a passive attitude they're taking, and to me it's kind of a pathetic thing. They do not know how interesting it is if you move one step further and try to challenge yourself with more advanced games.

  Shigeru Miyamoto

  Attitude, Moving, Games

  "Nintendo’s Miyamoto Talks Passive Attitude of Casual Gamers, it’s 'a Pathetic Thing'" by Joey Davidson, www.technobuffalo.com. August 31, 2014.

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• Happy employees ensure happy customers. And happy customers ensure happy shareholders—in that order.

  Simon Sinek

  Order, Employee, Shareholders

  Simon Sinek (2011). “Start With Why: How Great Leaders Inspire Everyone To Take Action”, p.82, Penguin UK

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• Shampoo doesn’t have to foam, but we add foaming chemicals because people expect it each time they wash their hair. Same thing with laundry detergent. And toothpaste—now every company adds sodium laureth sulfate to make toothpaste foam more. There’s no cleaning benefit, but people feel better when there’s a bunch of suds around their mouth. Once the customer starts expecting that foam, the habit starts growing.

  Charles Duhigg

  Feel Better, Hair, People

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