Motivate them, train them, care about them, and make winners out of them... they'll treat the customers right. And if customers are treated right, they'll come back.
This customer service person doesn't understand that this bill was paid and I am not going to pay it again.
Oh no. I got a customer service person from another country.
Having to call your customer service department is like falling off a six story building.
Most customer service people are great. It's that one customer service person from hell that drives me crazy!
I had rather get a root canal without anesthesia than to call your customer service office for help.
Customer service. That is what it means.
As a customer service representative; I deal with people all day. Some really are guilty of not paying their bill.
As a customer service representative; it is hard to deal with people who has an attitude when I pick up the phone.
A natural adversary is a customer service representative.
Help! The customer service representative doesn't understand my problem.
My biggest complaint about customer service is that I am put on hold too long.
That customer service representative is crazy, if he think I am going to pay that bill.
The customer service representative hung up on me when I asked to talk to a supervisor.
Your number one customers are your people. Look after employees first and then customers last.
Highly engaged employees make the customer experience. Disengaged employees break it.
Two important things are to have a genuine interest in people and to be kind to them. Kindness, I've discovered, is everything.
If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.
The two most powerful things in existence: a kind word and a thoughtful gesture.
Face the simple fact before it comes involved. Solve the small problem before it becomes big.
Do what you say you are going to do, when you say you are going to do it, in the way you said you were going to do it.
We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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