Customers Quotes - Page 27

• If Franz Kafka were alive today he'd be writing about customer service.

  Jonathan Alter

  Writing, Live For Today, Alive

  Jonathan Alter (2008). “Between the Lines: A View Inside American Politics, People, and Culture”

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• Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will.

  Bill Gates

  Money, Business, Loyal Customers

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• Treat your employees like customers.

  Herb Kelleher

  Hustle, Treats, Employee

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• No Plan Survives First Contact With Customers

  Steve Blank

  Firsts, Blank, Contact

  Steve Blank (2012). “The Startup Owner's Manual: The Step-by-Step Guide for Building a Great Company”, p.70, BookBaby

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• Everyone talks about building a relationship with your customer. I think you build one with your employees first.

  Angela Ahrendts

  Thinking, Firsts, Building

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• The product that wins is the one that bridges customers to the future, not the one that requires a giant leap.

  Aaron Levie

  Winning, Bridges, Giants

  Twitter post from Apr 13, 2013

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• You'll learn more in a day talking to customers than a week of brainstorming, a month of watching competitors, or a year of market research.

  Aaron Levie

  Talking, Years, Research

  Twitter post from Oct 13, 2014

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• We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.

  Herb Kelleher

  Attitude, Dna, People

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• Care about your customers more than about yourself, and you'll do well.

  Derek Sivers

  Marketing, Care, Helpful

  "Anything You Want: 40 Lessons for a New Kind of Entrepreneur". Book by Derek Sivers, sivers.org. June 2011.

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• Focus too much on the near-term and you won't get tomorrow's customers, focus too much on the long-term and you won't get today's.

  Aaron Levie

  Long, Focus, Today

  Twitter post from May 01, 2013

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• A product is something made in a factory; a brand is something that is bought by the customer. A product can be copied by a competitor; a brand is unique. A product can be quickly outdated; a successful brand is timeless.

  Stephen King

  Successful, Unique, Timeless

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• I don't like to dictate the style to the customer, I believe people give something their own trend.

  L'Wren Scott

  Believe, People, Giving

  "Biography/Personal Quotes". www.imdb.com.

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• It's so important your customer can rely on you for your classics.

  L'Wren Scott

  Important, Rely

  "Biography/Personal Quotes". www.imdb.com.

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• One should always try to do the best you possibly can. I'm not in a race to the finish line - I won't put anything out until it's completely ready. You want to keep it special and unique for the customer.

  L'Wren Scott

  Unique, Race, Special

  "Biography/Personal Quotes". www.imdb.com.

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• Like any small business owner, I experienced the pressures of building a company from the ground up - developing a business plan, balancing the books, meeting payroll and building a customer base

  Gavin Newsom

  Book, Pressure, Small Business

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• Studies show that over 80 percent of Americans do not have their dream job. If more knew how to build organizations that inspire, we could live in a world in which that statistic was the reverse - a world in which over 80 percent of people loved their jobs. People who love going to work are more productive and more creative. They go home happier and have happier families. They treat their colleagues and clients and customers better. Inspired employees make for stronger companies and stronger economies.

  Simon Sinek

  Dream, Jobs, Home

  Simon Sinek (2009). “Start with Why: How Great Leaders Inspire Everyone to Take Action”, p.14, Penguin

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• Most DRM solutions diminish the value of the product by either directly restricting a customer's use or by creating uncertainty.

  Gabe Newell

  Creating, Drm, Use

  "Gabe Says Piracy Isn't About Price" By Colin Campbell, www.ign.com. November 25, 2011.

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• I think it's really clear that Sony lost track of what customers and what developers wanted. I'd say, even at this late date, they should just cancel it and do a do over. Just say, 'This was a horrible disaster and we're sorry and we're going to stop selling this and stop trying to convince people to develop for it'.

  Gabe Newell

  Sorry, Thinking, People

  "Internet news gatherers savour PS3 gloom" by Keith Stuart, www.theguardian.com. January 15, 2007.

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• The PS3 is a total disaster on so many levels, I think It's really clear that Sony lost track of what customers and what developers wanted.

  Gabe Newell

  Thinking, Track, Levels

  "Gabe Newell Disses PS3" by Patrick Kolan, www.ign.com. January 15, 2007.

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• No one hangs up the phone until the customer buys or dies.

  Jordan Belfort

  Phones, Dies, Hang Ups

  "Sunday Profile" with Monica Attard, www.abc.net.au. August 21, 2009.

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• Startups are painful, stressful and at times demoralizing. You need to be a true believer in the vision of what you are doing. You need to passionate about it and love what you’re doing. If you don’t, there is no way you can sustain the hours, stress and disappointment. There’s no way you’re going to be able to convince investors, customers and most importantly recruit a world-class team if you not building something you think is going to change the world.

  Steve Blank

  Disappointment, Stress, Team

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• Startups don’t fail because they lack a product; they fail because they lack customers and a profitable business model.

  Steve Blank

  Failing, Profitable Business, Models

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• We must learn what customers really want, not what they say they want or what we think they should want.

  Eric Ries

  Inspiring, Thinking, Want

  Eric Ries (2011). “The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses”, p.38, Crown Business

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• If we do not know who the customer is, we do not know what quality is.

  Eric Ries

  Quality, Knows, Ifs

  FaceBook post by Eric Ries from Sep 15, 2011

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• You can go a hundred miles a second Don't have to drive no lousy cab Got everything you want and more man And the King picks up the tab You walk around on streets of gold all day And you never have to listen To what these customers say and I know.

  Marc Cohn

  Kings, Men, Gold

  Song: Saving The Best For The Last, Album: Marc Cohn, 1991

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