Customers Quotes - Page 24

• Apple Stores Offer the Best Buying Experience and Customer Service On The Planet

  Tim Cook

  Apples, Buying, Stores

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• It is not acceptable for customers in one member state to pay the price for a company to become a bigger player in other member states. The ruling shows that in these cases it is essential that companies propose adequate remedies in order to guarantee sufficient competition from other firms.

  Neelie Kroes

  Player, Pay The Price, Order

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• The outlook of the world today is for the greatest era of commercial expansion in history. The rest of the world will become better customers.

  Herbert Hoover

  Today, Eras, Expansion

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• Empathetic people are superb at recognizing and meeting the needs of clients, customers, or subordinates. They seem approachable, wanting to hear what people have to say. They listen carefully, picking up on what people are truly concerned about, and respond on the mark.

  Daniel Goleman

  People, Empathy, Needs

  Daniel Goleman, Richard Boyatzis, Annie McKee (2013). “Primal Leadership, With a New Preface by the Authors: Unleashing the Power of Emotional Intelligence”, p.44, Harvard Business Review Press

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• Once you have sold a customer, make sure he is satisfied with your goods. Stay with him until the goods are used up or worn out. Your product may be of such long life that you will never sell him again, but he will sell you and your product to his friends.

  William Feather

  Life, Long, May

  7 Copy quote

• The customer demands simplicity, that organizations organize around them. Easy to use is a customer tsunami ripping across the world. Ease of use and simplicity must now be at the heart of organizational strategy.

  Gerry McGovern

  Heart, Organization, Simplicity

  7 Copy quote

• Big business depends entirely on the patronage of those who buy its products: the biggest enterprises loses its power and its influence when it loses its customers.

  Ludwig von Mises

  Influence, Patronage, Bigs

  Ludwig Von Mises (2006). “Economic Policy: Thoughts for Today and Tomorrow”, p.4, Ludwig von Mises Institute

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• I am a fashion designer. I'm not an environmentalist. When I get up in the morning, number one I'm a mother and a wife, and number two I design clothes. So the main thing I need to do is create, hopefully, exquisitely beautiful, desirable objects for my customer.

  Stella McCartney

  Beautiful, Mother, Fashion

  "Stella McCartney: 'Fashion people are pretty heartless'". Interview With Jess Cartner-Morley, www.theguardian.com. October 4, 2009.

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• Any customer can have a car painted any colour that he wants so long as it is black.

  Henry Ford

  Long, Car, Black

  Henry Ford (2015). “My Life and Work: Top Biography”, p.49, 谷月社

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• Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.

  Jack Welch

  Creativity, Pride, Keys

  65 Copy quote

• There are only two sources of competitive advantage: the ability to learn more about our customers faster than the competition and the ability to turn that learning into action faster than the competition.

  Jack Welch

  Two, Competition, Action

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• Shareholder value is a result, not a strategy . . . Your main constituencies are your employees, your customers and your products.

  Jack Welch

  Strategy, Results, Employee

  "Simple sermon on ethics won't do". www.theguardian.com. November 11, 2011.

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• In a very real sense, there are only two roles in organisations: customers and suppliers. Everybody functions simultaneously in both roles, whether inside or outside the organisation the essence of good business, therefore, is the quality of the relationship between customer and supplier.

  Stephen Covey

  Real, Essence, Two

  Stephen R. Covey (2013). “The 8th Habit: From Effectiveness to Greatness”, p.226, Simon and Schuster

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• If customer ignorance is a profit centre for you, you're in trouble.

  Gary Hamel

  Ignorance, Trouble, Profit

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• Start by identifying the qualities or characteristics that make you distinctive from your competitors - or your colleagues. What have you done lately - this week - to make yourself stand out? What would your colleagues or your customers say is your greatest and clearest strength? Your most noteworthy (as in, worthy of note) personal trait?

  Tom Peters

  Quality, Done, Week

  5 Copy quote

• Customer service should not be a department, customer service is everyone's job.

  Ken Blanchard

  Jobs, Should, Department

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• Virtually every company will be going out and empowering their workers with a certain set of tools, and the big difference in how much value is received from that will be how much the company steps back and really thinks through their business processes, thinking through how their business can change, how their project management, their customer feedback, their planning cycles can be quite different than they ever were before.

  Bill Gates

  Thinking, Differences, Empowering

  24 Copy quote

• Focusing on the customer makes a company more resilient.

  Jeff Bezos

  Resilient, Company

  23 Copy quote

• We're not competitor obsessed, we're customer obsessed. We start with the customer and we work backwards.

  Jeff Bezos

  Obsessed, Backwards, Competitors

  15 Copy quote

• Determine what your customers need, and work backwards.

  Jeff Bezos

  Needs, Inventory, Backwards

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• The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.

  Jeff Bezos

  Goal, Focus, Important

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• If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience.

  Jeff Bezos

  Years, Space, Peers

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• Customers want brands that are narrow in scope and distinguishable by a single word, the shorter the better.

  Al Ries

  Business, Want, Scope

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• If you wish to prosper, let your customer prosper.

  Frederic Bastiat

  Business, Wish, Ifs

  M. FREDERIC BASTIAT (1870). “SOPHISMS OF THE PROTECTIONISTS.”, p.222

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• We should never be allowed to forget that it is the customer who, in the end, determines how many people are employed and what sort of wages companies can afford.

  Alfred Robens, Baron Robens of Woldingham

  Business, People, Wages

  7 Copy quote