Customers Quotes - Page 28

• The impact of organizational health goes far beyond the walls of a company, extending to customers and vendors, even to spouses and children. It sends people to work in the morning with clarity, hope, and anticipation and brings them home at night with a greater sense of accomplishment, contribution, and self-esteem. The impact of this is as important as it is impossible to measure.

  Patrick Lencioni

  Morning, Children, Wall

  Patrick Lencioni (2012). “The Advantage: Why Organizational Health Trumps Everything Else In Business”, p.193, John Wiley & Sons

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• If you're not trying to do something better, then you're not focused on the customer and you'll miss the possibility of making your business great.

  Jonathan Ive

  Missing, Trying, Possibility

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• The addition of Beats will make our music lineup even better, from free streaming with iTunes Radio to a world-class subscription service in Beats, and of course buying music from the iTunes Store as customers have loved to do for years.

  Eddy Cue

  Years, Class, World

  "Apple Confirms It's Buying Beats For $3 Billion" by Adam Fleischer, www.mtv.com. May 28, 2014.

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• Treat [the customer] as guests when they come and when they go, whether or not they buy. Give them all that can be given fairly, on the principle that ‘to him that giveth shall be given’. Remember always that the recollection of quality remains long after the price is forgotten. Then your business will prosper by a natural process.

  Harry Gordon Selfridge

  Long, Giving, Quality

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• This is what our customers are asking for to take them to the next level and free them from the bondage of mainframe and client-server software.

  Marc Benioff

  Next Level, Asking, Levels

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• The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.

  Marc Benioff

  Real, Phones, Mail

  "Communicate Like a Billion-Dollar Entrepreneur". Interview with Carmine Gallo, www.theladders.com. February 22, 2010.

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• Most of all, I discovered that in order to succeed with a product, you must truly get to know your customers and build something for them.

  Marc Benioff

  Order, Succeed, Knows

  "Salesforce.com’s Marc Benioff: ‘Many CEOs are afraid to get too personal'". "VentureBeat" interview, venturebeat.com. October 30,02009.

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• You need to get to the future, ahead of your customers, and be ready to greet them when they arrive.

  Marc Benioff

  Needs, Ready

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• As we talk about devices, you should never forget that behind every one there is a person - a customer. It“s not the Internet of Things, but the Internet of People - of customers. We are moving to one-to-one relationships.

  Marc Benioff

  Moving, People, Never Forget

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• If we reduce batch sizes by half, we also reduce by half the time it will take to process a batch. That means we reduce queue and wait by half as well. Reduce those by half, and we reduce by about half the total time parts spend in the plant. Reduce the time parts spend in the plant and our total lead time condenses. And with faster turn-around on orders, customers get their orders faster.

  Eliyahu M. Goldratt

  Mean, Order, Waiting

  Eliyahu M. Goldratt, Jeff Cox (1992). “The Goal: A Process of Ongoing Improvement”

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• Most customers, by the time the musicians reach the second set, are to some extent inebriated. They don't care what you play anyway.

  Charles Mingus

  Play, Musician, Care

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• I dress women the way I see them and the way I envision them from day one, thus my customer knows that what she is looking for she will get.

  Rachel Roy

  Dresses, Way, Knows

  "Interview: Entrepreneur & Designer Rachel Roy". Interview with Felicia C. Sullivan, www.huffingtonpost.com. August 16, 2009.

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• A head start is rarely large enough to matter, and time spent in stealth mode-away from customers-is unlikely to provide a head start. The only way to win is to learn faster than anyone else.

  Eric Ries

  Winning, Matter, Way

  Eric Ries (2011). “The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses”, p.111, Crown Business

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• Because startups often accidentally build something nobody wants, it doesn’t matter much if they do it on time and on budget. The goal of a startup is to figure out the right thing to build - the thing customers want and will pay for - as quickly as possible.

  Eric Ries

  Goal, Matter, Want

  Eric Ries (2011). “The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses”, p.20, Crown Business

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• Sustainable growth is characterized by one simple rule: New customers come from the actions of past customers.

  Eric Ries

  Past, Simple, Growth

  Eric Ries (2011). “The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses”, p.207, Crown Business

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• Lean thinking defines value as providing benefit to the customer; anything else is waste.

  Eric Ries

  Thinking, Benefits, Waste

  Eric Ries (2011). “The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses”, p.48, Crown Business

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• If you don't know who your customer is, you don't know what quality is.

  Eric Ries

  Quality, Knows, Ifs

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• By the time that product is ready to be distributed widely, it will already have established customers.

  Eric Ries

  Ready, Products

  Eric Ries (2011). “The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses”, p.64, Crown Business

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• The minimum viable product is that version of a new product which allows a team to collect the maximum amount of validated learning about customers with the least effort.

  Eric Ries

  Team, Effort, Minimum

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• I am always asking myself how I can improve the lives of my customers, my colleagues, my shareholders, my family and my friends.

  Martha Stewart

  Asking, My Family, Colleagues

  Martha Stewart (2006). “The Martha Rules: 10 Essentials for Achieving Success as You Start, Build, or Manage a Business”, p.121, Rodale

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• There's a strength to being able to look at products through a customer's eyes, but it is also dangerous.

  Francois-Henri Pinault

  Eye, Looks, Able

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• Creating demand is hard. Filling demand is easier. Don't create a product, then seek someone to sell it to. Find a market - define your customers - then find or develop a product for them.

  Tim Ferriss

  Creating, Demand, Easier

  "The 4-Hour Workweek". Book by Tim Ferriss, 2007.

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• The customer is the most important part of the production line.

  W. Edwards Deming

  Marketing, Important, Lines

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• When you buy bananas all you want is the fruit not the skin, but you have to pay for the skin also. It is a waste. And you the customer should not have to pay for the waste.

  Shigeo Shingo

  Skins, Want, Pay

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• The most important thing is to forecast where customers are moving, and be in front of them.

  Philip Kotler

  Moving, Important, Forecasts

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