Harry Gordon Selfridge Quotes

• The boss drives people; the leader coaches them. The boss depends on authority; the leader on good will. The boss inspires fear; the leader inspires enthusiasm. The boss says I; The leader says WE. The boss fixes the blame for the breakdown; the leader fixes the breakdown. The boss says, GO; the leader says Lets GO!

  Harry Gordon Selfridge

  Leadership, Letting Go, People

  740 Copy quote

• Excite the mind, and the hand will reach for the pocket.

  Harry Gordon Selfridge

  Hands, Mind, Pockets

  40 Copy quote

• Treat [the customer] as guests when they come and when they go, whether or not they buy. Give them all that can be given fairly, on the principle that ‘to him that giveth shall be given’. Remember always that the recollection of quality remains long after the price is forgotten. Then your business will prosper by a natural process.

  Harry Gordon Selfridge

  Long, Giving, Quality

  49 Copy quote

• The boss depends on authority; the leader on goodwill.

  Harry Gordon Selfridge

  Leadership, Boss, Entrepreneur

  60 Copy quote

• The customer is always right.

  Harry Gordon Selfridge

  Business, Customers

  Harry Gordon Selfridge (2013). “Mr. Selfridge's Romance of Commerce: An Abridged Version of the Classic Text on Business and Life”, p.3, Adams Media

  11 Copy quote

• The boss inspires fear; the leader inspires enthusiasm. The boss says 'I'; The leader says 'We'.

  Harry Gordon Selfridge

  Inspirational, Motivational, Leader

  32 Copy quote

• There are no hard times for good ideas.

  Harry Gordon Selfridge

  Hard Times, Ideas, Good Ideas

  16 Copy quote

• The boss drives people; The leader coaches them.

  Harry Gordon Selfridge

  People, Leader, Boss

  24 Copy quote

• Get the confidence of the public and you will have no difficulty in getting their patronage.

  Harry Gordon Selfridge

  Patronage, Difficulty

  21 Copy quote

• Whenever I may be tempted to slack up and let the business run for awhile on its own impetus, I picture my competitor sitting at a desk in his opposition house, thinking and thinking with the most devilish intensity and clearness, and I ask myself what I can do to be prepared for his next brilliant move.

  Harry Gordon Selfridge

  Running, Business, Moving

  24 Copy quote

• The boss says 'Go'; the leader says 'Let's go!'

  Harry Gordon Selfridge

  Leader, Boss, Boss And Leader

  17 Copy quote

• The consumer is always right.

  Harry Gordon Selfridge

  Consumers

  8 Copy quote

• The boss says 'I'; the leader, 'we'.

  Harry Gordon Selfridge

  Leader, Boss, Boss And Leader

  7 Copy quote

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