Customers Quotes - Page 30

• Talk to your customers. Find out what they need. Don't pay any attention to the competition. They're not relevant to you.

  Joel Spolsky

  Competition, Needs, Attention

  13 Copy quote

• Customer research produces bland products. We're producing a piece of art.

  Michael Arrington

  Art, Pieces, Research

  4 Copy quote

• Customers want new functionality, but they don't want the traditional complexity that has marred products in the past.

  Marc Benioff

  Past, Want, Complexity

  7 Copy quote

• People are not good at expressing their frustration. The best way to listen to the customer is through metrics.

  Chris Hughes

  Frustration, People, Metrics

  10 Copy quote

• The best investor is your customer.

  Esther Dyson

  Investors

  14 Copy quote

• Discs and memory are far cheaper than annoying your customers.

  Steve Huffman

  Memories, Annoying, Discs

  5 Copy quote

• Our customers want to give us more business and the key for us is to manage growing volumes properly.

  James Young

  Keys, Giving, Progress

  4 Copy quote

• SAS is 'created' 50 million times a year, 15 seconds at a time. These 50 million 'moments of truth' are the moments that ultimately determine whether SAS will succeed or fail as a company. They are the moments when we must prove to our customers that SAS is their best alternative.

  Jan Carlzon

  Years, Alternatives, Succeed

  51 Copy quote

• The moral of the story: perceptions are everything. During each moment you are in contact with a customer, you are the organization.

  Jan Carlzon

  Organization, Perception, Stories

  56 Copy quote

• HubSpot's CRM and Sidekick are perfect for companies that want to transform how they attract, engage, and delight prospects, customers and leads and want sales technology that matches today's buying process.

  Brian Halligan

  Technology, Perfect, Sidekicks

  8 Copy quote

• The greatest accomplishment of a bartender lies in his ability to exactly suit his customer. . .

  Harry Gordon Johnson

  Lying, Accomplishment, Suits

  122 Copy quote

• To create a new business that makes money, and more significantly, employs others, and more significantly, gives a product to a customer that improves their life, is our greatest challenge, our greatest opportunity, and the greatest gift, far greater than any charity that we can give our fellow person.

  Paul Zane Pilzer

  Opportunity, Giving, Challenges

  15 Copy quote

• Make every decision—even decisions about whether to expand the business, raise money, or promote someone—according to what's best for your customers.

  Derek Sivers

  Decision, Raises

  Derek Sivers (2015). “Anything You Want: 40 Lessons for a New Kind of Entrepreneur”, p.18, Penguin

  4 Copy quote

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• If you're going to say to all the people that you're working with, 'We want you to treat the customers honestly; don't lie and don't cheat,' it is somewhat hypocritical if you're not following the same rules.

  James Sinegal

  Lying, People, Want

  9 Copy quote

• It doesn't do much good to have a quality image, whether it's with the facility or whether it's with the merchandise, if you don't have real quality people taking care of your customers.

  James Sinegal

  Real, People, Quality

  52 Copy quote

• Followers are the customers of the Higher Ground Leader, who strives to meet or exceed the outer and inner needs of followers.

  Lance Secretan

  Leadership, Higher Ground, Needs

  5 Copy quote

• Who are businesses really responsible to? Their customers? Shareholders? Employees? We would argue that it’s none of the above. Fundamentally, businesses are responsible to their resource base. Without a healthy environment there are no shareholders, no employees, no customers and no business.

  Yvon Chouinard

  Business, Healthy, Arguing

  Yvon Chouinard (2006). “Let My People Go Surfing: The Education of a Reluctant Businessman”, p.159, Penguin

  63 Copy quote

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• Customers want good value, but they care more than ever how food and clothing products are made.

  Stuart Rose

  Care, Want, Made

  44 Copy quote

• Focus is scary—until you realize that it only means turning your back on markets you could never have anyway. Sharp focus on jobs that customers are trying to get done holds the promise of greatly improving the odds of success in new-product development.

  Clayton Christensen

  Jobs, Mean, Odds

  4 Copy quote

• Watching how customers actually use a product provides much more reliable information than can be gleaned from a verbal interview or a focus group.

  Clayton Christensen

  Focus, Groups, Use

  Clayton Christensen (2015). “The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail”, p.206, Harvard Business Review Press

  4 Copy quote

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• This is one of the innovator’s dilemmas: Blindly following the maxim that good managers should keep close to their customers can sometimes be a fatal mistake.

  Clayton Christensen

  Mistake, Good Man, Sometimes

  Clayton Christensen (2015). “The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail”, p.4, Harvard Business Review Press

  4 Copy quote

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• Meet customers where they are; question how to make the tools customers use more valuable.

  Jack Dorsey

  Tools, Use, Valuable

  5 Copy quote

• Know thyself. Know the customer. Innovate.

  Beth Comstock

  Marketing, Know Thyself, Knows

  16 Copy quote

• Your brand is a story unfolding across all customer touch points.

  Jonah Sachs

  Marketing, Stories, Unfolding

  6 Copy quote

• By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.

  Seth Godin

  Mean, Fire, Marketing

  5 Copy quote