Herb Kelleher Quotes

Quotes about:

• You don't hire for skills, you hire for attitude. You can always teach skills.

  Herb Kelleher

  Attitude, Skills, Teach

  35 Copy quote

• Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.

  Herb Kelleher

  Firsts, Egomania, Treats

  45 Copy quote

• We have a strategic plan. It's called 'doing things'.

  Herb Kelleher

  Inspirational, Business, Hipster

  54 Copy quote

• If you create an environment where the people truly participate, you don't need control. They know what needs to be done and they do it. And the more that people will devote themselves to your cause on a voluntary basis, a willing basis, the fewer hierarchies and control mechanisms you need.

  Herb Kelleher

  Leadership, People, Needs

  51 Copy quote

• Think small and act small, and we'll get bigger. Think big and act big, and we'll get smaller.

  Herb Kelleher

  Inspirational, Thinking, Growth

  61 Copy quote

• If the employees come first, then they're happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring green mysteries of all time, it is just the way it works.

  Herb Kelleher

  Airline Business, Green, Way

  33 Copy quote

• A company is stronger if it is bound by love rather than by fear.

  Herb Kelleher

  Leadership, Stronger, Company

  25 Copy quote

• If you're crazy enough to do what you love for a living, then you're bound to create a life that matters.

  Herb Kelleher

  Crazy, Matter, Enough

  32 Copy quote

• Positions and titles mean absolutely nothing. They're just adornments; they don't represent the substance of anybody. Every person and every job is worth as much as any other person and any other job.

  Herb Kelleher

  Jobs, Mean, Titles

  23 Copy quote

• If you don't treat your own people well, they won't treat other people well.

  Herb Kelleher

  Leadership, People, Treats

  8 Copy quote

• The important thing is to take the bricklayer and make him understand that he’s building a home, not just laying bricks.

  Herb Kelleher

  Home, Important, Bricks

  23 Copy quote

• People with different personalities, different approaches, different values succeed not because one set of values or priorities is superior but because their values and practices are genuine.

  Herb Kelleher

  Practice, People, Personality

  6 Copy quote

• We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.

  Herb Kelleher

  Attitude, Dna, People

  34 Copy quote

• The business of business is people.

  Herb Kelleher

  People

  8 Copy quote

• One piece of advice that always stuck in my mind is that people should be respected and trusted as people, not because of their position or title.

  Herb Kelleher

  People, Advice, Mind

  10 Copy quote

• You have to have the service mentality in the sense that you subjugate your own ego, and you subjugate a large part of your own life to really helping other people, being successful on their behalf.

  Herb Kelleher

  Successful, Helping Others, People

  6 Copy quote

• You must be very patient, very persistent. The world isn't going to shower gold coins on you just because you have a good idea. You're going to have to work like crazy to bring that idea to the attention of people. They're not going to buy it unless they know about it.

  Herb Kelleher

  Crazy, Ideas, People

  38 Copy quote

• Your people come first, and if you treat them right, they'll treat the customers right.

  Herb Kelleher

  People, Firsts, Treats

  6 Copy quote

• Hire for attitude, train for skill.

  Herb Kelleher

  Attitude, Skills, Train

  10 Copy quote

• I'm here to tell you that I am proud of a couple of things. First, I am very good at projectile vomiting. Second, I've never had a really serious venereal disease.

  Herb Kelleher

  Couple, Vomiting, Disease

  29 Copy quote

• The essential difference in service is not machines or 'things.' The essential difference is minds, hearts, spirits, and souls.

  Herb Kelleher

  Heart, Differences, Soul

  18 Copy quote

• Power should be reserved for weightlifting and boats, and leadership really involves responsibility.

  Herb Kelleher

  Responsibility, Boat, Egomania

  13 Copy quote

• Sometimes you need a little courage too just to buck popular opinion.

  Herb Kelleher

  Needs, Bucks, Littles

  7 Copy quote

• It is my practice to try to understand how valuable something is by trying to imagine myself without it.

  Herb Kelleher

  Practice, Trying, Imagine

  7 Copy quote

• The more time I spend with our people, the more I find out about our business.

  Herb Kelleher

  People, More Time

  6 Copy quote

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