Herb Kelleher Quotes - Page 2

Quotes about:

• The more time I spend with our people, the more I find out about our business.

  Herb Kelleher

  People, More Time

  6 Copy quote

• The clear, unmistakable sign of a bureaucrat is somebody who worries about whether he has a window.

  Herb Kelleher

  Worry, Window, Egomania

  8 Copy quote

• The tragedy of our time is that we've got it backwards, we've learned to love techniques and use people.

  Herb Kelleher

  People, Design, Tragedy

  7 Copy quote

• I forgive all personal weaknesses except egomania and pretension.

  Herb Kelleher

  Forgiving, Weakness, Egomania

  "The 'I Am' Q&A". CNBC interview, www.cnbc.com.

  13 Copy quote

• Leading an organization is as much about soul as it is about systems. Effective leadership finds its source in understanding

  Herb Kelleher

  Organization, Understanding, Soul

  19 Copy quote

• Treat your employees like customers.

  Herb Kelleher

  Hustle, Treats, Employee

  18 Copy quote

• To be an excellent leader, you have to be a superb follower.

  Herb Kelleher

  Leader, Followers, Excellent

  5 Copy quote

• If the Wright brother were alive today Wilbur would have to fire Orville to reduce costs.

  Herb Kelleher

  Brother, Humorous, Fire

  14 Copy quote

• I've found that many of the greatest ideas surface in bars because that's where many people cultivate inspiration.

  Herb Kelleher

  Inspiration, Ideas, People

  16 Copy quote

• You have to treat your employees like customers

  Herb Kelleher

  Treats, Employee, Customers

  9 Copy quote

• Wild Turkey whiskey and Philip Morris cigarettes are essential to the maintenance of human life!

  Herb Kelleher

  Turkeys, Essentials, Maintenance

  12 Copy quote

• Everybody in Texas would tell me that they thought I was nuts trying to start Southwest Airlines. There probably weren't 10 people in the state who would have given a plug nickel for our chances of making a dollar. So sometimes, you need a little courage, too, just to buck popular opinion.

  Herb Kelleher

  Texas, Nuts, People

  6 Copy quote

• It takes nerves of steel to stay neurotic.

  Herb Kelleher

  Steel, Nerves, Aviation

  7 Copy quote

• I've always been able to make erroneous decisions very quickly.

  Herb Kelleher

  Decision, Able

  10 Copy quote

• The Wright Amendment is a pain in the ass, but not every pain in the ass is a constitutional infringement.

  Herb Kelleher

  Pain, Aviation, Ass

  9 Copy quote

• I learned it by doing it, and I was scared to death.

  Herb Kelleher

  Life Lesson, Scared, Life Death

  13 Copy quote

• Keep costs low and spirits high, and the people of Southwest Airlines will keep LUV in the air.

  Herb Kelleher

  Air, People, Cost

  54 Copy quote

• The people of Southwest have always been my pride, my joy and my love. Their indomitable dedication and esprit de corps have taken Southwest from a three-airplane dream to a 500-airplane reality.

  Herb Kelleher

  Dream, Taken, Airplane

  6 Copy quote

• We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service.

  Herb Kelleher

  America, Records, Statistics

  5 Copy quote

• You [the employees] are involved in a crusade.

  Herb Kelleher

  Crusades, Employee, Involved

  8 Copy quote

• You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.

  Herb Kelleher

  Inspirational, Like You, Treats

  4 Copy quote

• I think my greatest moment in business was when the first Southwest airplane arrived after four years of litigation and I walked up to it and I kissed that baby on the lips and I cried.

  Herb Kelleher

  Baby, Airplane, Thinking

  "The "I Am" Q&A". "I Am American Business", www.cnbc.com.

  7 Copy quote

• Succession planning has been a major priority at Southwest for quite some time. We think we have come up with a winning combination of talent for our company reorganization.

  Herb Kelleher

  Winning, Thinking, Priorities

  9 Copy quote

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