Employees want to believe their company has a meaningful purpose. They want to know that their own job is worthwhile. They want to make a difference. If all three of these conditions are accomplished, bottom line results will follow.
Success and profitability are outcomes of focusing on customers and employees, not objectives.
Investors are employees you can never hire. We made sure to pick investors that thought like us.
Go Daddy is not just a job; it's a way of life. Our employees work hard, and offering great incentives is fun and productive for the company.
Problems should be solved on the spot, as soon as they arise. No front-line employee should have to wait for a supervisor's permission
Understanding your employee's perspective can go a long way towards increasing productivity and happiness.
Paying your employees well is not only the right thing to do but it makes for good business.
Who are businesses really responsible to? Their customers? Shareholders? Employees? We would argue that it’s none of the above. Fundamentally, businesses are responsible to their resource base. Without a healthy environment there are no shareholders, no employees, no customers and no business.
A mere 7% of employees today fully understand their company's business strategies and what's expected of them in order to help achieve company goals.
The thing about hitting kids is, think about if you were doing the same thing to another adult. Hitting your kid is really the same as hitting your employee or wife, and the issue become pretty clear when you think about it that way.
I once succumbed to the fad of fasting and went for six days and nights without eating. It wasn't difficult. I was less hungry at the end of the sixth day than I was at the end of the second. Yet I know, as you know, people who would think they had committed a crime if they let their families or employees go for six days without food; but they will let them go for six days, and six weeks, and sometimes sixty years without giving them the hearty appreciation that they crave almost as much as they crave food.
Yesterday, I tried to call Northwest Airlines' customer-service line over a couple of hours. I couldn't get through. The recording said, "Due to a high volume of calls" Well, you could put it that way - "Due to a high volume of calls". Or you could say, "Due to an insufficient number of employees..."
Only to bureaucrats can the idea occur that establishing new offices, promulgating new decrees, and increasing the number of government employees alone can be described as positive and beneficial measures.
I will set a target for the reduction of (government) employees ... I will implement the reduction of the total personnel costs of the employees.
Without computers, the government would be unable to function at the level of effectiveness and efficiency that we have come to expect. . . . Today's government uses computers which are capable of cranking out millions of documents per day without any regard whatsoever for their content, thereby freeing government employees for more important responsibilities, such as not answering their phones.
I don't think JetBlue has a better chance of being profitable than 100 other predecessors with new airplanes, new employees, low fares, all touchy-feely ... all of them are losers. Most of these guys are smoking ragweed.
Loyal employees in any company create loyal customers, who in turn create happy shareholders.
You [the employees] are involved in a crusade.
I've said many times that I'd be thrilled to sell the airline to the employees and our guys said no, we'll take all the money, anyway.
When management and labor (employer and employee) both understand they are all on the same side, then each will prosper more.
While our managers debated what steps to take to address the sales and cash-flow crisis, I began to lead week-long employee seminars in what we called Philosophies. We'd take a busload at a time to places like Yosemite or the Marin Headlands above San Francisco, camp out, and gather under the trees to talk. The goal was to teach every employee in the company our business and environmental ethics and values.
I hope corporations will dedicate a percentage of their top innovators' time to issues that could help people left out of the global economy. This kind of contribution is even more powerful than giving cash or offering employees' time off to volunteer. It is a focused use of what your company does best. It is a great form of creative capitalism, because it takes the brainpower and makes life better for the richest, and dedicates some of it to improving the lives of everyone else.
Community. A friend started a real estate brokerage a few years ago. By the time she'd added her second employee, she was a pillar of her 35,000-person community. No rule says that only the local banker or car dealer can organize the program to raise supplemental funds for the public library or send the high school band on a well-earned special trip. Participating in community affairs, with time more than dollars, is good business from day one. It gets your name around, adds to your distinctiveness, and, best of all, makes you an attractive employer (which is the key to sustained success).
Who comes first? Don't be silly, says King Hal; it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.
A firm is successful when the costs of directing employee effort are lower than the potential gain from directing.
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