Customers Quotes - Page 3

• Excellent firms don't believe in excellence - only in constant improvement and constant change.

  Tom Peters

  Inspirational, Loyalty, Educational

  56 Copy quote

• If we keep doing what we're doing, we're going to keep getting what we're getting.

  Stephen Covey

  Inspirational, Business, Educational

  Stephen R. Covey, A. Roger Merrill, Rebecca R. Merrill (1995). “First Things First”, p.30, Simon and Schuster

  27 Copy quote

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• Good leaders must first become good servants.

  Robert K. Greenleaf

  Leadership, Future Leaders, Firsts

  127 Copy quote

• In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts

  Jeff Bezos

  Motivation, Educational, World

  10 Copy quote

• You've got to look for a gap, where competitors in a market have grown lazy and lost contact with the readers or the viewers.

  Rupert Murdoch

  Inspirational, Educational, Competition

  7 Copy quote

• If put to the pinch, an ounce of loyalty is worth a pound of cleverness.

  Elbert Hubbard

  Loyalty, Loyal Customers, Pounds

  Elbert Hubbard (2005). “Loyalty in Business: One and Twenty Other Good Things”, p.84, Cosimo, Inc.

  9 Copy quote

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• Men are rich only as they give. He who gives great service gets great rewards.

  Elbert Hubbard

  Inspirational, Men, Volunteer

  11 Copy quote

• Worry about being better; bigger will take care of itself. Think one customer at a time and take care of each one the best way you can.

  Gary Comer

  Inspiring, Thinking, Worry

  18 Copy quote

• Customer service is not a department, it's everyone's job.

  Ken Blanchard

  Jobs, Service Culture, Inspirational Customer Service

  11 Copy quote

• Empathy is the ultimate form of customer insight.

  Don Peppers

  Empathy, Peppers, Form

  9 Copy quote

• The purpose of a business is to create a customer.

  Peter Drucker

  Motivational, Business, Loyal Customers

  Peter Drucker (2012). “The Frontiers of Management”, p.224, Routledge

  51 Copy quote

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• Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.

  Kevin Stirtz

  Inspirational, Loyalty, Service Culture

  14 Copy quote

• In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.

  Douglas A. Warner III

  Inspirational, Educational, Loyal Customers

  14 Copy quote

• To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.

  Douglas Adams

  Leadership, Money, Educational

  169 Copy quote

• There is a spiritual aspect to our lives - when we give, we receive-when a business does something good for somebody, that somebody feels good about them!

  Ben Cohen

  Inspirational, Spiritual, Giving

  41 Copy quote

• Customer service shouldn't just be A department, it should be the entire company.

  Tony Hsieh

  Service Culture, Focus, Satisfaction

  "Your Culture Is Your Brand" by Tony Hsieh, www.huffingtonpost.com. November 15, 2010.

  27 Copy quote

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• A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.

  Mahatma Gandhi

  Business, Important, Retail

  23 Copy quote

• Keep the customer actively involved throughout your presentation, and watch your results improve.

  Harvey Mackay

  Watches, Results, Involved

  4 Copy quote

• Customers pay a price, but they remember the value.

  Ron Kaufman

  Pay, Remember, Values

  4 Copy quote

• Revolve your world around the customer and more customers will revolve around you.

  Heather Williams

  Inspirational, Loyalty, Heart

  48 Copy quote

• Unless you have 100% customer satisfaction, you must improve.

  Horst Schulze

  Inspirational, Loyalty, Educational

  39 Copy quote

• To gain customer insights, we must understand that we are prisoners of what we know and what we believe.

  Mohanbir Sawhney

  Believe, Innovation, Gains

  6 Copy quote

• Cryptography [without system integrity] is like investing in an armored car to carry money between a customer living in a cardboard box and a person doing business on a park bench.

  Gene Spafford

  Integrity, Car, Investing

  10 Copy quote

• Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.

  Ken Blanchard

  Expectations, Fans, Want

  22 Copy quote

• If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.

  Ron Kaufman

  Service Culture, Delight, Want

  "Lift Me UP! Service With A Smile". Book by Ron Kaufman, 2005.

  8 Copy quote

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