Customers Quotes - Page 10

• It is not fair to ask of others what you are not willing to do yourself.

  Eleanor Roosevelt

  Inspirational, Leadership, Loyalty

  Eleanor Roosevelt, David Emblidge (1990). “Eleanor Roosevelt's My Day: The post-war years, her acclaimed columns, 1945-1952”, 1990.

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• At the end of the day, I want to create collections that, although I am inspired by very creative women, I want my customer to walk away with a silhouette that she doesn't even know what collection it comes from. That it just lasts in her wardrobe and makes her feel strong and confident and hopefully happy.

  Rachel Roy

  Strong, Creative, The End Of The Day

  149 Copy quote

• Reduce the layers of management. They put distance between the top of an organization and the customers.

  Donald Rumsfeld

  Distance, Organization, Layers

  FaceBook post by Donald Rumsfeld from Aug 17, 2011

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• Customers have different need states and life experiences.

  Howard Schultz

  Needs, Different, Life Experience

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• Starbucks is committed to evolving and enhancing our customer experience with innovative and wholesome food offerings.

  Howard Schultz

  Offering, Wholesome Food, Starbucks

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• The Starbucks customer and the Teavana customer are two very different customers, two different need states that are highly complimentary.

  Howard Schultz

  Two, Different, Needs

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• We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.

  Howard Schultz

  Shoes, Battle, Needs

  "Starbucks fix". Interview with Andy Serwer, archive.fortune.com. January 18, 2008.

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• Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.

  Howard Schultz

  Emotional, Important, Characteristics

  "Piers Morgan Tonight", edition.cnn.com. August 17, 2011.

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• I am concerned about any attrition in customer traffic at Starbucks, but I don't want to use the economy, commodity prices or consumer confidence as an excuse.

  Howard Schultz

  Commodity Prices, Use, Want

  "Starbucks fix". Interview with Andy Serwer, archive.fortune.com. January 18, 2008.

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• In the 1960s, if you introduced a new product to America, 90% of the people who viewed it for the first time believed in the corporate promise. Then 40 years later if you performed the same exercise, less than 10% of the public believed it was true. The fracturing of trust is based on the fact that the consumer has been let down.

  Howard Schultz

  Lying, Exercise, Years

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• I worked at Sears in the Woodfield Mall as a gift wrapper. I'm actually a great gift wrapper, and the customers were so nice to me. I was only 16, and eventually Sears put me in customer service because I was so friendly.

  Sherri Shepherd

  Nice, Friendly, Malls

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• I think my customers, my fans are really like my family now - it's like a movement of fabulosity.

  Kimora Lee Simmons

  Thinking, Fans, Movement

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• The ad industry thinks their clients are their customers. They think the companies who pay for the production are the ones they are supposed to serve. So the ads they produce make their clients happy... but infuriate the rest of us.

  Simon Sinek

  Thinking, Pay, Clients

  "I Hate You: A Tale About Advertising" by Simon Sinek, www.huffingtonpost.com. July 16, 2010.

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• The real and effectual discipline which is exercised over a workman is that of his customers. It is the fear of losing their employment which restrains his frauds and corrects his negligence.

  Adam Smith

  Real, Hype, Discipline

  Adam Smith (2010). “An Inquiry Into the Nature and Causes of the Wealth of Nations”, p.138, Cosimo, Inc.

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• I'm so excited for my first fragrance! I chose to partner with Dots because I love what they do for their customers, bringing them the hottest trends in fashion, accessories and fragrance at unbelievably low prices. It's amazing!

  Jordin Sparks

  Fashion, Accessories, Trends

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• In the commercial real estate business, brokers spearhead major accounts. But they wouldn't have customers without the people who oversee construction.

  Roger Staubach

  Sports, Real, People

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• At a car dealership, the person who sells the car is the hero, and also gets the commission. But if the mechanics don't service that car well, the customer won't return.

  Roger Staubach

  Business, Hero, Car

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• Companies have long gathered data to break down their customer base into specific segments. Now political parties have become adept at micro-targeting, too, using data on shopping habits, leisure activities, voting histories, charity donations, and so on, in order to pinpoint likely supporters and the type of appeal most likely to win them over.

  James Surowiecki

  Party, Winning, Leisure Activities

  "Calculating Campaigns". www.newyorker.com. September 24, 2012.

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• The exposure from 'Iron Chef' has been helpful, but at the end of the day your product and your service determine whether you get customers or not. If people decide to eat out less during a recession, the first restaurants that they will cut out are the ones that don't do a great job.

  Michael Symon

  Jobs, Cutting, Iron

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• The thing with Linux is that the developers themselves are actually customers too: that has always been an important part of Linux.

  Linus Torvalds

  Important, Linux, Developers

  "FM Interviews: Interview with Linus Torvalds: What motivates software developers". Interview with Rishabh Aiyer Ghosh, firstmonday.org. October 3, 2005.

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• I am wired like a CEO and care a great deal about the bottom line, but I care about my customers even more than that. That's always been my competitive advantage.

  Gary Vaynerchuk

  Educational, Care, Lines

  Gary Vaynerchuk (2011). “The Thank You Economy (Enhanced Edition)”, p.28, Harper Collins

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• To help producers serve larger institutional customers like schools and hospitals, USDA has helped fund new regional infrastructure like cold storage warehouses, commercial kitchens and local slaughter facilities.

  Tom Vilsack

  School, Kitchen, Helping

  "A New Guide to Local and Regional Food" by Sec. Tom Vilsack, www.huffingtonpost.com. February 29, 2012.

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• Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.

  Sam Walton

  Business, Educational, Commitment

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• Any seeming deception in a statement is costly, not only in the expense of the advertising but in the detrimental effect produced upon the customer, who believes she has been misled.

  John Wanamaker

  Lying, Believe, Hype

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• The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.

  Thomas J. Watson

  Trust, Essence, Building

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