Customers Quotes - Page 5

• When you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-term results.

  Bill Capodagli

  Long, Focus, Culture

  Source: bobmorris.biz

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• The two critical questions to ask are: "Who is my customer?" and "What value am I adding?" Unfortunately, many workers cannot answer these questions. They tend to blindly do things, and develop bad habits of doing things over and over for no good reasons.

  Bill Capodagli

  Two, Answers, Habit

  Source: bobmorris.biz

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• Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers. Today, with social media, thousands of potential customers can learn about horrible service within hours, minutes or even seconds after it happens.

  Bill Capodagli

  Media, Years, Mouths

  Source: bobmorris.biz

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• Love for coworkers, love for customers, love for the product and love for self. Walt Disney instilled all of these "loves" in his company. Each of these factors is critical to achieving success in any organization.

  Bill Capodagli

  Self, Organization, And Love

  "Bill Capodagli on “The Disney Way”: Part 2". Interview with Bob Morris, bobmorris.biz. June 19, 2016.

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• The results of "engaged" companies vs "disengaged" companies are staggering. Getting workers to be more engaging with their coworkers and customers can produce huge results.

  Bill Capodagli

  Coworker, Results, Produce

  "Bill Capodagli on “The Disney Way”: Part 2". Interview with Bob Morris, bobmorris.biz. June 19, 2016.

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• How many chefs when I was a young boy shouted at me during service? All I ever said was "Yes, chef." The customer is the most important. If the chef overreacts, fine. At the end of service, you apologize.

  Marco Pierre White

  Boys, Important, Apologizing

  Source: tart.org

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• If we don't understand our tools, then there is a danger we will become the tool of our tools. We think of ourselves as Google's customers, but really we're its products.

  Rebecca Goldstein

  Thinking, Google, Tools

  Source: www.goodreads.com

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• If you've got a dirty job, the best way is to help each other and then you'll create this culture of mutual benefit. And then you've got to understand who your customer is and create value for them and so on.

  Charles Koch

  Jobs, Dirty, Mutual Benefit

  Source: www.washingtonpost.com

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• Everybody is looking at their base business and saying, "What else is it? Sure, we do this, but while we're doing that, what else do we know about our customer, and what does that enable us to do?" That comes from the access to information and the ability to analyze it with a speed they never had. I think everybody is thinking that way.

  Ken Moelis

  Thinking, Doe, Information

  Source: nordic.businessinsider.com

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• I don't want to pick on Deutsche Bank, but I think the world of the regulated financial conglomerate, it is a strange thing. There is nothing in common between writing checks and running branch offices, issuing credit cards - those are good businesses, but they really have zero in common with M&A advice. They're a different customer.

  Ken Moelis

  Running, Zero, Writing

  Source: nordic.businessinsider.com

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• There are two reasons [ business people are not publicly anti-Donald Trump ], one is well-intentioned, which is the classic kind of American notion. We want to be inclusive, we want to have our shareholders, our employees, our customers, whether they are Democrat, Republican, Green or Libertarian, to feel comfortable with how we're doing business. And so that tends to be apolitical. People say, "No, no, I just simply shouldn't get involved in politics."

  Reid Hoffman

  Two, People, Green

  Source: www.pbs.org

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• I'm obsessed with the customer. I am the customer. I really don't think you can go wrong if you don't take your eye off of that. Serving the customer. How does she feel? I feel like the fashion industry has cared a lot about how we look but not about how we feel.

  Sara Blakely

  Fashion, Eye, Thinking

  "Spanx Dallas Grand Opening: Exclusive interview with Sara Blakely". Interview with Natalie Keinan, www.thefashionhour.com. July 9, 2014.

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• A lot of the philosophies of the businesses are just 'we're interested in getting customers now and if we're losing money with each customer now that's okay because we have this huge hoard of venture capital that we can subsidise the operation with and once we have the required number of tens of millions of customers and we drive our competitors out of business, then we can start to raise prices and become a proper business.'

  Kevin Kinsella

  Philosophy, Numbers, Venture

  Source: www.sfgate.com

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• Customers get vested in certain paradigms of computing, and those large vendors will try to keep those customers in those paradigms of computing for as long as possible. That's where you basically get the term cash cow.

  Marc Benioff

  Long, Trying, Cows

  Source: www.sfgate.com

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• You don't want to be the only car company. When you're the only car company and there's no competition, customers may not know what a car is, the roads may not be developed for cars, there may not be gas stations everywhere.

  Marc Benioff

  Car, Competition, Gas Stations

  Source: www.sfgate.com

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• The CEO announces that the purpose of the firm is to improve the lives of the customers and the lives of the firm's stakeholders and the quality of the planet. The company will give fair compensation to all the stakeholders and the CEO will not earn more than 20 times the median income of his employees. He will want his employees to rate him, just as he also has to rate them.

  Philip Kotler

  Giving, Quality, Purpose

  Source: bobmorris.biz

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• The entrepreneurial investors of the time just want to repeat themselves indefinitely and don't know when to stop. You can't do that. And so finally the housing boom, or the auto boom, or whatever it is that's been carrying things along, runs out of customers.

  Jane Jacobs

  Running, Want, Entrepreneurial

  Source: aqi.quebec

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• As someone who is obsessed with fashion, I personally own non-vegan materials and am very open about that. I don't think it's right to pretend to be someone you're not to get sales. People know me on a real level because of how open I am in my videos. It was a simple choice: I didn't want to exclude anyone, that wasn't fair. I wanted EVERY customer to be able to wear my art. And it's morally right. End of story.

  Jeffree Star

  Fashion, Art, Real

  Source: logicalharmony.net

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• The customer is always what inspires me first! I love talking to everyone on Instagram and seeing feedback on SnapChat! I can ask a question like "What product do you wanna see next??" and they give you immediate answers. I will never make a product I personally wouldn't wear every day! But I think it's important to be in tune with your audience and see their expectations.

  Jeffree Star

  Thinking, Talking, Giving

  Source: logicalharmony.net

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• Best way to succeed is to do things for the customer, not to the competition. Very few people buy a product in order to help you hurt the competition. To think otherwise is lunacy.

  Guy Kawasaki

  Hurt, Thinking, Order

  Source: www.sonshi.com

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• Obama administration didn't have one person who had ever worked in business. Not one Obama cabinet member had ever seriously had a job, run a company, met a payroll in the American economy. And, as such, no way of understanding how business is done, from negotiations to any other aspect of it. In fact, people in Obama's cabinet were arrogant and condescending and looking down on those people as a bunch of shysters and a bunch of cheats and people that kill their customers and they're destroying the planet.

  Rush Limbaugh

  Running, Jobs, People

  Source: www.rushlimbaugh.com

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• It's a Wonderful Life. This film illustrates that if you treat your customers with respect, they will recognize you and even help when you're most in need.

  Kabir Sehgal

  Needs, Helping, Wonderful

  Source: bobmorris.biz

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• The best plan now is to have as many bosses as possible. I call it boss diversity. If you work for a company and you have one boss and that boss doesn't like you or wants to get rid of you, you're in trouble. But if you work for yourself, you have lots of bosses, who are your customers, and if a few of them decide they don't like you, that's okay.

  Scott Adams

  Diversity, Boss, Want

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• The culture industry not so much adapts to the reactions of its customers as it counterfeits them.

  Theodor Adorno

  Stupidity, Culture, Reactions

  Theodor Adorno, Richard Leppert, Susan H. Gillespie (2002). “Essays on Music”, p.46, Univ of California Press

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• I design for real people. I think of our customers all the time. There is no virtue whatsoever in creating clothing or accessories that are not practical.

  Giorgio Armani

  Death, Real, Artist

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