Customers Quotes - Page 14

• What happens when you combine blogs, Google and millions of dissatisfied customers? An e-mob.

  Bob Garfield

  Business, Google, Social Media

  Bob Garfield (2009). “The Chaos Scenario”

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• Accepting the key premise that the learner is the primary customer of schooling means others follow naturally. ... The core business of schooling is learning, and the quality of learning experienced by all learners should be the standard against which performance is measured.

  David Hood

  Learning, Mean, Keys

  45 Copy quote

• Nothing is so contagious as enthusiasm.

  Edward Bulwer-Lytton, 1st Baron Lytton

  Inspirational, Positive, Enthusiasm

  9 Copy quote

• The salesman thanks the customer for patronizing his shop and asks him to come again. But the socialists say: Be grateful to Hitler, render thanks to Stalin; be nice and submissive, then the great man will be kind to you later too.

  Ludwig von Mises

  Nice, Grateful, Men

  Ludwig Von Mises (1985). “Omnipotent Government: The Rise of the Total State and Total War”, Libertarian Press

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• 500 dollars? Fully subsidized? With a plan? I said that is the most expensive phone in the world. And it doesn't appeal to business customers because it doesn't have a keyboard. Which makes it not a very good email machine.

  Steve Ballmer

  Stupid, Iphone, Phones

  "FLASHBACK: Steve Ballmer's First Take On The iPhone, January 2007" by Henry Blodget, www.businessinsider.com. Junuary 30, 2010.

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• There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee engagement, customer satisfaction, and cash flow...It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.

  Jack Welch

  Running, Appreciation, Believe

  43 Copy quote

• Real teams are much more likely to flourish if leaders aim their sights on performance results that balance the needs of customers, employees, and shareholders.

  Jon Katzenbach

  Teamwork, Real, Sight

  Jon Katzenbach, Douglas Smith (2015). “The Wisdom of Teams: Creating the High-Performance Organization”, p.7, Harvard Business Review Press

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• In an organization of any significant size, the executives cannot create the future single-handedly. They must develop the enterprise in a constellation of teams within the overall team if they hope to bring the special talents and resources to bear on the challenge of creating superior customer value and sustaining a competitive advantage in the eyes of its customers.

  Karl Albrecht

  Team, Eye, Organization

  10 Copy quote

• Our business is about technology, yes. But it's also about operations and customer relationships.

  Michael Dell

  Success, Business, Educational

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• The interesting thing is when we design and architect a server, we don't design it for Windows or Linux, we design it for both. We don't really care, as long as we're selling the one the customer wants.

  Michael Dell

  Success, Business, Educational

  52 Copy quote

• I think Amazon is the preeminent pioneer in building a new way of doing commerce: personalized, database-driven commerce, where the big value is not in the purchase fulfillment, but in knowing as much about a customer base of ten or twenty million people as a corner store used to know about a customer base of a few hundred. In today's mass-merchandising world, that's largely gone; Amazon is trying to use computer technology to re-establish it.

  Andy Grove

  Thinking, Technology, Knowing

  "Andy Grove's Rational Exuberance". Interview with John Heilemann, www.wired.com. June 1, 2001.

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• Businesses once grew by one of two ways; grass roots up, or by acquisition... Today businesses grow through alliances - all kinds of dangerous alliances. Joint ventures and customer partnerings which, by the way, very few people understand.

  Peter Drucker

  Art, War, Two

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• Customer service is the new marketing.

  Derek Sivers

  Educational, Marketing, Great Customer Service

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• To listen closely and reply well is the highest perfection we are able to attain in the art of conversation.

  Francois de La Rochefoucauld

  Inspirational, Art, Educational

  54 Copy quote

• You cannot improve one thing by 1000% but you can improve 1000 little things by 1%.

  Jan Carlzon

  Inspirational, Educational, Littles

  58 Copy quote

• Memorable customer service can only take place in a human-to-human situation.

  Jeffrey Gitomer

  Educational, Memorable, Situation

  Jeffrey H. Gitomer (1998). “Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know”, Bard

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• There are many who subscribe to the convention that service is a business cost, but our data demonstrates that superior service is an investment that can help drive business growth. Investing in quality talent, and ensuring they have the skills, training and tools that enable them to empathize and actively listen to customers are central to providing consistently excellent service experiences.

  Jim Bush

  Educational, Data, Skills Training

  6 Copy quote

• A rose on time is more valuable than a $1,000 gift that's too late.

  Jim Rohn

  Inspirational, Educational, Loyal Customers

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• The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.

  Kerry Stokes

  Inspirational, Business, Educational

  45 Copy quote

• We don't want to push our ideas on to customers, we simply want to make what they want.

  Laura Ashley

  Inspirational, Educational, Ideas

  49 Copy quote

• Words of comfort, skillfully administered, are the oldest therapy known to man.

  Louis Nizer

  Inspirational, Educational, Reality

  Louis Nizer (2015). “My Life in Court”, p.254, Ravenio Books

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• Follow the customer, if they change, we change.

  Terry Leahy

  Inspirational, Educational, Ifs

  4 Copy quote

• Be helpful - even if there's no immediate profit in it.

  Susan Ward

  Inspirational, Educational, Helpful

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• Formula for success: under promise and over deliver.

  Tom Peters

  Inspirational, Success, Educational

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• You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back.

  Alexander Turney Stewart

  Inspirational, Cheating, Educational

  48 Copy quote