Customers Quotes - Page 16

• It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.

  Mark Cuban

  Business, Nice, Educational

  11 Copy quote

• I think it's very important that whatever you're trying to make or sell or teach has to be basically good. A bad product and you know what? You won't be here in ten years.

  Martha Stewart

  Business, Educational, Thinking

  23 Copy quote

• Make your customers comfortable and they will give you their lives.

  Paul Orfalea

  Business, Educational, Giving

  19 Copy quote

• The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.

  Peter Drucker

  Inspirational, Wall, Educational

  Peter Ferdinand Drucker (2006). “Classic Drucker: Essential Wisdom of Peter Drucker from the Pages of Harvard Business Review”, p.196, Harvard Business Press

  8 Copy quote

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• The definition of salesmanship is the gentle art of letting the customer have it your way.

  Ray Kroc

  Art, Educational, Definitions

  59 Copy quote

• Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your whole staff, from product development to marketing, works in harmony with your brand image.

  Richard Branson

  Educational, Expectations, Inspire

  16 Copy quote

• The first step in exceeding your customer's expectations is to know those expectations.

  Roy H. Williams

  Funny, Loyalty, Educational

  56 Copy quote

• The only purpose of customer service is to change feelings.

  Seth Godin

  Educational, Feelings, Purpose

  FaceBook post by Seth Godin from Oct 25, 2012

  6 Copy quote

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• Don't make promises unless you will keep them. Not planning to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception.

  Susan Ward

  Educational, Keys, Good Relationship

  41 Copy quote

• Train your staff (if you have any) to be always helpful, courteous, and knowledgeable. Most importantly, give every member of your staff enough information and power to make those small customer-pleasing decisions, so he never has to say, "I don't know, but so-and-so will be back at..."

  Susan Ward

  Educational, Giving, Decision

  4 Copy quote

• Listen to your customers. Can the sales pitches and the product babble. Let your customer talk and show him that you are listening by making the appropriate responses, such as suggesting how to solve the problem.

  Susan Ward

  Educational, Listening, Problem

  5 Copy quote

• Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time - and position your business to reap the benefits of good customer service.

  Susan Ward

  Educational, Giving, Attention

  4 Copy quote

• The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did!

  Susan Ward

  Educational, Irony, Promotion

  4 Copy quote

• Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!

  Tom Peters

  Funny, Leadership, Educational

  17 Copy quote

• Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.

  Tony Hsieh

  Educational, Technology, Emotional

  5 Copy quote

• Companies cannot really see beyond their current customer base. They explicitly or implicitly do things to protect their current customers. And the last person to want real change is your customer. This is why most new ideas come from small companies that have nothing to lose.

  Nicholas Negroponte

  Real, Educational, Ideas

  "Online Extra: Q&A With MIT's Nicholas Negroponte". Interview with Stephen Baker, www.bloomberg.com. June 21, 2004.

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• It's not about market share. If you have a successful company, you will get your market share. But to get a successful company, what do you have to have? The same metrics of success that your customer does.

  Gordon Bethune

  Educational, Successful, Doe

  29 Copy quote

• If employees need to stay late in order to curry favor with the boss, what motivation do they have to get work done during normal business hours? After all, they can put in the requisite 'face time' whether they are surfing the Internet or analyzing customer data.

  Robert Pozen

  Motivation, Educational, Order

  4 Copy quote

• The business models in enterprise have changed pretty dramatically. A huge problem with enterprise software traditionally has been usually you sell to the customer and then they adopt the technology. The great thing about 'freemium' and the new way enterprise software is being sold is you get to try it first and then buy it.

  Aaron Levie

  Educational, Technology, Trying

  "Why Consumer Style Sells in the Corporate World: 10 Questions with Box CEO Aaron Levie". Interview with Sarah Mitroff, www.wired.com. August 20, 2012.

  4 Copy quote

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• We are reinventing ourselves as a company. Compaq is taking ownership of its customer relationships and accountability of our customer's needs.

  Eckhard Pfeiffer

  Educational, Accountability, Needs

  4 Copy quote

• If a customer walks out without shoes, you really want to find out why. 'It didn't fit' is not good enough.

  Thomas G. Stemberg

  Educational, Shoes, Not Good Enough

  5 Copy quote

• Forget 'branding' and 'positioning.' Once you understand customer behavior, everything else falls into place.

  Thomas G. Stemberg

  Educational, Fall, Forget

  19 Copy quote

• One of the people who most influenced me was Ben Shapiro, a marketing professor at the business school. He used to rant and rave and pound his fist: 'It's all about the customers!' And he was right. He was also right that, at that time, retailing was devoid of really talented people; he urged me to go in that direction.

  Thomas G. Stemberg

  Educational, School, People

  4 Copy quote

• As far as the customer is concerned, the interface is the product.

  Jef Raskin

  Educational, Design, Experience

  Jef Raskin (2000). “The Humane Interface: New Directions for Designing Interactive Systems”, p.5, Addison-Wesley Professional

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• In the South, we tell stories. We tell stories if you're in a sales position, if you're in a retail position, you lure your customer by telling a story. You just do.

  Tate Taylor

  Educational, Motivational Sales, Retail

  6 Copy quote