Customers Quotes - Page 15

• When you can show concern about what matters to your customer, that's Business to Customer Loyalty, and you can bet on it, you've just acquired a customer for life.

  Albert Houtum-Schindler

  Loyalty, Educational, What Matters

  4 Copy quote

• No amount of advertising can repair the damage done by failing to properly address a customer's concern.

  Albert Houtum-Schindler

  Educational, Done, Addresses

  7 Copy quote

• We will ensure that associates continue to possess unsurpassed product knowledge and maintain their dedication to customer service and respect for their colleagues and for the communities in which they work and live.

  Arthur Blank

  Educational, Dedication, Community

  10 Copy quote

• Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.

  Arthur Levitt Jr

  Business, Educational, Organization

  7 Copy quote

• In our way of working, we attach a great deal of importance to humility and honesty; With respect for human values, we promise to serve our customers with integrity.

  Azim Premji

  Inspirational, Honesty, Integrity

  67 Copy quote

• Bill Gates' Success Factors for Microsoft 1. Long-term Approach 2. Passion for Products and Technology 3. Teamwork 4. Results 5. Customer Feedback 6. Individual Excellence

  Bill Gates

  Teamwork, Educational, Passion

  10 Copy quote

• Customers today want the very most and the very best for the very least amount of money, and on the best terms. Only the individuals and companies that provide absolutely excellent products and services at absolutely excellent prices will survive.

  Brian Tracy

  Inspirational, Business, Educational

  7 Copy quote

• Your company's most valuable asset is how it is known to customers.

  Brian Tracy

  Educational, Assets, Valuable

  7 Copy quote

• Offer your customers a long-term relationship, then do everything possible to build and maintain it.

  Brian Tracy

  Educational, Long, Term

  Brian Tracy (1998). “Successful Selling”, p.23, Jaico Publishing House

  4 Copy quote

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• If anybody ever called our number, it would be picked up in less than 2 rings with a friendly voice answering, CD Baby. From 7 am to 10 pm, there was always somebody to pick up a call in 2 rings. No voice mail system; no routing to different departments. We treated our customers like our best friends. You don't route your best friend's call to an automated system!

  Derek Sivers

  Baby, Educational, Pms

  "Insight into CD Baby's Customer Support". Interview with Nithya Rajaram, supportbee.com. June 14, 2011.

  4 Copy quote

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• Don Keough's (CEO Coca-Cola) 11 Rules on "HOW TO LOSE": 1. Stop taking risks 2. Be content 3. Never deviate from what the founder did 4. Be inflexible 5. Rely totally on research and experts 6. Concentrate on competitors instead of your customers 7. Put yourself - not the customer - first 8. Solve administrative concerns first 9. Let others do your thinking for example, headquarters 10. Rely on T-G-E: "That's Good Enough" and T-N-M-J: "That's Not My Job!" 11. Rationalize slow growth

  Donald Keough

  Jobs, Educational, Thinking

  12 Copy quote

• It's very logical: There is proven ROI in doing whatever you can to turn your customers into advocates for your brand or business. The way to create advocates is to offer superior customer service.

  Gary Vaynerchuk

  Educational, Way, Roi

  11 Copy quote

• Anyone working for a big company might be skeptical that a large business, or even a strictly online business, can form the same kind of friendly, loyal relationship with customers as a local retailer. I'm saying it's already been done because I lived it.

  Gary Vaynerchuk

  Educational, Friendly, Done

  4 Copy quote

• Remember that, in the end, the customer doesn't know, or care, if you are small or large as an organization - she or he only focuses on the garment hanging on the rail in the store.

  Giorgio Armani

  Inspirational, Educational, Organization

  16 Copy quote

• There's a place in the world for any business that takes care of its customers-after the sale.

  Harvey Mackay

  Educational, World, Care

  FaceBook post by Harvey Mackay from Apr 18, 2011

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• 

  Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management.

  Howard Schultz

  Inspirational, Encouragement, Educational

  "Grounds For Success". Interview with Scott S. Smith, www.entrepreneur.com. May 1, 1998.

  77 Copy quote

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• Customers don't always know what they want. The decline in coffee-drinking was due to the fact that most of the coffee people bought was stale and they weren't enjoying it. Once they tasted ours and experienced what we call "the third place" ... a gathering place between home and work where they were treated with respect.. they found we were filling a need they didn't know they had.

  Howard Schultz

  Educational, Drinking, Coffee

  "Grounds For Success". Interview with Scott S. Smith, www.entrepreneur.com. May 1, 1998.

  17 Copy quote

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• If anything goes wrong, the customer doesn't care whose fault it is. He's the one who's going to suffer anyway.

  Jan Carlzon

  Educational, Suffering, Care

  43 Copy quote

• If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.

  Jeff Bezos

  Educational, Stay Focused, Customer Satisfaction

  22 Copy quote

• We've had three big ideas at Amazon that we've stuck with for 18 years, and thy're the reason we're successful: Put the customer first. Invent. And be patient.

  Jeff Bezos

  Educational, Successful, Years

  57 Copy quote

• Customers will want to talk to you if they believe you can solve their problems.

  Jeffrey Gitomer

  Educational, Believe, Want

  7 Copy quote

• Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies that provide outstanding service - ultimately, great service can drive sales and customer loyalty.

  Jim Bush

  Loyalty, Nice, Educational

  7 Copy quote

• One customer well taken care of could be more valuable than $10,000 worth of advertising.

  Jim Rohn

  Business, Educational, Taken

  FaceBook post by Jim Rohn from May 12, 2015

  61 Copy quote

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• You are allowed to do this - don't worry about the rules, don't worry about getting into trouble, your job is to take care of the customer. Your job is to make the person leave happy.

  John E. Pepper, Jr.

  Jobs, Educational, Worry

  "John Pepper of Boloco: Acting On The Customer’s Voice". Interview with Brent Leary, smallbiztrends.com. December 15, 2015.

  7 Copy quote

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• Customer service is just a day-in, day-out ongoing, never-ending, unremitting, persevering, compassionate, type of activity.

  Leon Gorman

  Inspirational, Educational, Ongoing

  10 Copy quote