Customer satisfaction is worthless. Customer loyalty is priceless.
A satisfied customer is the best business strategy of all.
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.
I always want to know whether the customers are satisfied; customer satisfaction is, after all, my ultimate goal!
In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance... you thrive on that.
Well done is better than well said.
Your most unhappy customers are your greatest source of learning.
Nobody cares how much you know, until they know how much you care.
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
Know what your customers want most and what your company does best. Focus on where those two meet.
If you're competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
The first step in exceeding your customer's expectations is to know those expectations.
Unless you have 100% customer satisfaction, you must improve.
There is only one boss. The customer.
IF YOUR JOB IS CUSTOMER SATISFACTION, YOUR REAL JOB TITLE IS PROBLEM SOLVER.
The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you.
No company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.
Every company's greatest assets are its customers, because without customers there is no company.
The purpose of a business is to create a customer.
In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.
Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will.
Kind words can be short and easy to speak, but their echoes are truly endless.
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