Customer Satisfaction Quotes

• Customer satisfaction is worthless. Customer loyalty is priceless.

  Jeffrey Gitomer

  Inspirational, Loyalty, Business

  Twitter post from Feb 15, 2016

  92 Copy quote

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• A satisfied customer is the best business strategy of all.

  Michael LeBoeuf

  Inspirational, Loyalty, Business

  "Basics of retail Management". Book by Narendra Kumar et al.,

  66 Copy quote

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• Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

  Peter Drucker

  Inspirational, Educational, Loyal Customers

  108 Copy quote

• A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.

  Mahatma Gandhi

  Business, Important, Retail

  23 Copy quote

• Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.

  Chip R. Bell

  Inspirational, Loyalty, Loyal Customers

  Chip R Bell, John R Patterson (2007). “Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service”, p.20, Adams Media

  15 Copy quote

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• I always want to know whether the customers are satisfied; customer satisfaction is, after all, my ultimate goal!

  Niki Lauda

  Goal, Want, Satisfaction

  Source: www.european-business.com

  9 Copy quote

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• In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance... you thrive on that.

  Bill Gates

  Success, Ideas, Satisfaction

  "Bill Gates lambasts D.C. dysfunction" by Jessica Meyers, www.politico.com. March 13, 2013.

  36 Copy quote

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• Well done is better than well said.

  Benjamin Franklin

  Inspirational, Success, Motivational Sports

  Benjamin Franklin (2008). “The Way to Wealth and Poor Richard's Almanac”, Nayika Publishing

  158 Copy quote

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• Your most unhappy customers are your greatest source of learning.

  Bill Gates

  Leadership, Business, Motivation

  Bill Gates (2009). “Business @ the Speed of Thought: Succeeding in the Digital Economy”, p.86, Hachette UK

  167 Copy quote

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• Nobody cares how much you know, until they know how much you care.

  Theodore Roosevelt

  Motivational, Inspiring, Leadership

  Theodore Roosevelt (2015). “Theodore Roosevelt on Bravery: Lessons from the Most Courageous Leader of the Twentieth Century”, p.5, Skyhorse Publishing, Inc.

  625 Copy quote

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• If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

  Jeff Bezos

  Inspirational, Motivational, Inspiring

  "Online Extra: Jeff Bezos on Word-of-Mouth Power". Interview with Robert D. Hof, www.bloomberg.com. August 2, 2004.

  72 Copy quote

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• Know what your customers want most and what your company does best. Focus on where those two meet.

  Kevin Stirtz

  Inspirational, Loyalty, Loyal Customers

  50 Copy quote

• If you're competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.

  Jeff Bezos

  Inspirational, Educational, Waiting

  "America's Best Leaders: Jeff Bezos, Amazon.com CEO". Interview with David LaGesse, www.usnews.com. November 19, 2008.

  34 Copy quote

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• A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.

  Mahatma Gandhi

  Leadership, Spiritual, Educational

  1345 Copy quote

• The first step in exceeding your customer's expectations is to know those expectations.

  Roy H. Williams

  Funny, Loyalty, Educational

  56 Copy quote

• Unless you have 100% customer satisfaction, you must improve.

  Horst Schulze

  Inspirational, Loyalty, Educational

  39 Copy quote

• There is only one boss. The customer.

  Sam Walton

  Business, Loyal Customers, Boss

  "2010 BPM and Workflow Handbook" by Layna Fischer, Future Strategies Inc., (p. 178), 2010.

  17 Copy quote

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• IF YOUR JOB IS CUSTOMER SATISFACTION, YOUR REAL JOB TITLE IS PROBLEM SOLVER.

  Brian Tracy

  Jobs, Real, Titles

  8 Copy quote

• The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you.

  Derek Sivers

  Educational, People, Important

  Interview with Nithya Rajaram, supportbee.com. June 14, 2011.

  10 Copy quote

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• No company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.

  Jack Welch

  Inspiring, Leadership, Running

  33 Copy quote

• Every company's greatest assets are its customers, because without customers there is no company.

  Michael LeBoeuf

  Inspirational, Loyalty, Business

  Michael LeBoeuf (2000). “How to Win Customers and Keep Them for Life: Revised and Updated for the Digital Age”, Penguin Putnam

  16 Copy quote

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• The purpose of a business is to create a customer.

  Peter Drucker

  Motivational, Business, Loyal Customers

  Peter Drucker (2012). “The Frontiers of Management”, p.224, Routledge

  51 Copy quote

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• In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.

  Douglas A. Warner III

  Inspirational, Educational, Loyal Customers

  14 Copy quote

• Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will.

  Bill Gates

  Money, Business, Loyal Customers

  24 Copy quote

• Kind words can be short and easy to speak, but their echoes are truly endless.

  Mother Teresa

  Inspirational, Life, Motivational

  598 Copy quote