Customer Satisfaction Quotes - Page 3

• We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

  Jeff Bezos

  Success, Jobs, Business

  "Online Extra: Jeff Bezos on Word-of-Mouth Power". Interview with Robert D. Hof, www.bloomberg.com. August 2, 2004.

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• If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.

  Jeff Bezos

  Educational, Stay Focused, Turns

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• I have observed several hundred salespeople who were taught to use deceptive practices like 'bait and switch' and encouraged to play negotiation games with customers. They were so stressed by this behavior that they suffered from a high incidence of alcohol and substance abuse, divorce, job-jumping, and low productivity. In the same industry, I have observed countless people who had been taught to sell with high integrity. Ironically, their customer satisfaction, profit margins, and salesperson retention were significantly higher.

  Ron Willingham

  Jobs, Integrity, Divorce

  Ron Willingham (2009). “Integrity Selling for the 21st Century: How to Sell the Way People Want to Buy”, p.13, Crown Business

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• Employees are given the chance to help shape their company by participating in a company-wide communications program making suggestions on waste reduction, environmental improvement, customer satisfaction, quality improvement, and safety issues.

  Stephen Covey

  Communication, Issues, Safety

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• The Malcolm Baldrige National Quality Award, which highlights customer satisfaction, workforce empowerment, and increased productivity, has come to symbolize America's commitment to excellence.

  William J. Clinton

  Commitment, America, Awards

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• You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.

  Dale Carnegie

  Inspirational, Best Friend, Cute

  Dale Carnegie (2012). “The Leader In You”, p.41, Simon and Schuster

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• Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.

  Jack Welch

  Creativity, Pride, Keys

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• We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service.

  Herb Kelleher

  America, Records, Statistics

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• What's Your Purple Goldfish? busts a myth and reveals a simple truth about customer service. Stan uncovers the recipe for creating signature added value that increases customer satisfaction and drives positive word of mouth.

  Barry Moltz

  Simple, Purple, Creating

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• The federal government said today they've begun training sessions for airport security workers to provide what they call more customer satisfaction to the travels, they want to make it easier for us. They're instructing security guards to glance at your luggage tags so that they can call you by your first name. Isn't that creepy? The guy touching your wife, calling her by her first name.

  Jay Leno

  Names, Airports, Government

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• A lot of companies have chosen to downsize, and maybe that was the right thing for them. We chose a different path. Our belief was that if we kept putting great products in front of customers, they would continue to open their wallets.

  Steve Jobs

  Inspirational, Business, Educational

  Steve Jobs (0101). “Motivating Thoughts of Steve Jobs”, p.32, Prabhat Prakashan

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• Every great business is built on friendship.

  James Cash Penney

  Inspirational, Educational, Loyal Customers

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• If you're not serving the customer, your job is to be serving someone who is.

  Jan Carlzon

  Inspirational, Loyalty, Jobs

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• We are superior to the competition because we hire employees who work in an environment of belonging and purpose. We foster a climate where the employee can deliver what the customer wants. You cannot deliver what the customer wants by controlling the employee.

  Horst Schulze

  Educational, Competition, Climate

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• We're improving and taking our levels of customer satisfaction higher and higher....Our customers are happier than they were before.

  Ralph de la Vega

  Levels, Satisfaction, Higher

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• Everyone is in the business of customer satisfaction.Wh o are your customers and how are they doing?

  Brian Tracy

  Satisfaction, Customers

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