Innovation comes from the producer - not from the customer.
Management does not know what a system is.
Absence of defects does not necessarily build business... Something more is required.
When a system is stable, telling the worker about mistakes is only tampering.
Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
Any two people have different ideas of what is important.
It only takes a little innovation.
There is very little evidence that we give a hoot about profit.
The aim should be to work on the method of management.
A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
We want best efforts guided by theory.
The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
The problem is that most courses teach what is wrong.
Without theory, there are no questions.
No requirement of industry is so much neglected as operational definitions.
We are here for an education.
There is no knowledge without theory.
The customer invents nothing. New products and new services come from the producer.
You do not install knowledge.
Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
Without theory we can only copy.
Survival is optional. No one has to change.
It's management's job to know.
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