W. Edwards Deming Quotes About Management

Quotes about: Management

• Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.

  W. Edwards Deming

  Roles, Systems And Processes, Management

• If you do not know how to ask the right question, you discover nothing.

  W. Edwards Deming

  Quality, Asking The Right Questions, Management

• Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

  W. Edwards Deming

  Learning, Knowledge, Two

• Improve quality, you automatically improve productivity.

  W. Edwards Deming

  Quality, Management, Productivity

• Our prevailing system of management has destroyed our people. People are born with intrinsic motivation, self-respect, dignity, curiosity to learn, joy in learning. The forces of destruction begin with toddlers - a prize for the best Halloween costume, grades in school, gold stars - and on up through the university. On the job people, teams, and divisions are ranked, reward for the top, punishment for the bottom. Management by Objectives, quotas, incentive pay, business plans, put together separately, division by division, cause further loss, unknown and unknowable.

  W. Edwards Deming

  Stars, Jobs, Motivation

• The worker is not the problem. The problem is at the top! Management!

  W. Edwards Deming

  Top Management, Management, Problem

  "Knowledge Building Through Sensemaking: Connecting the Dots: Information Overload: What to do with all of the New Information". Book by Melanie M. Minarik, p. 13, 2008.

• We should work on our process, not the outcome of our processes.

  W. Edwards Deming

  Work, Outcomes, Management

• You should not ask questions without knowledge.

  W. Edwards Deming

  Management, Should, Asks

• Whenever there is fear, you will get wrong figures.

  W. Edwards Deming

  Reality, Quality, Management

• Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.

  W. Edwards Deming

  Being Thankful, Acquisition, World

  Quoted in Wash. Post, 29 May 1988

• Information is not knowledge. Let's not confuse the two.

  W. Edwards Deming

  Two, Information, Management

• The main difference between service and manufacturing is the service department doesn't know that they have a product.

  W. Edwards Deming

  Differences, Management, Department

• Let us ask our suppliers to come and help us to solve our problems.

  W. Edwards Deming

  Helping, Management, Problem

• Divide responsibility and nobody is responsible.

  W. Edwards Deming

  Responsibility, Management, Responsible

• Understanding variation is the key to success in quality and business.

  W. Edwards Deming

  Keys, Understanding, Quality

• Any manager can do well in an expanding market.

  W. Edwards Deming

  Management, Expanding, Wells

• For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.

  W. Edwards Deming

  Zero, Knowledge, Fire

• Innovation comes from people who take joy in their work.

  W. Edwards Deming

  People, Joy, Innovation

• The emphasis should be on why we do a job.

  W. Edwards Deming

  Jobs, Business Success, Quality

• Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay

  W. Edwards Deming

  Quality, Cost, Machines

• The most basic problem is that performance appraisals often don't accurately assess performance.

  W. Edwards Deming

  Risk, Management, Problem

• Management by results - like driving a car by looking in rear view mirror.

  W. Edwards Deming

  Mirrors, Views, Car

• All anyone asks for is a chance to work with pride.

  W. Edwards Deming

  Pride, Quality, Chance

• A leader must have knowledge. A leader must be able to teach.

  W. Edwards Deming

  Leader, Able, Management

• Rational behavior requires theory. Reactive behavior requires only reflex action.

  W. Edwards Deming

  Quality, Action, Management

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