Hold everybody accountable? Ridiculous!
The job can't be finished only improved to please the customer.
Many people in management are being paid to produce waste.
Mere allocation of huge sums of money for quality will not bring quality.
The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.
A leader knows who is outside of the system and needs special help.
Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay
A rational prediction has an explanation based on theory.
Hard work and best efforts will not by themselves dig us out of the pit.
Adopt a new philosophy of cooperation (win-win) in which everybody wins.
Knowledge needs to be a verb.
Monetary rewards are not a substitute for intrinsic motivation.
People care more for themselves when they contribute to the system.
You can not plan to make a discovery. You do not plan innovation.
We must satisfy our customers.
When a worker has reached a stable state, further training will not help him.
A system can not understand itself.
There must be consistency in direction.
The individual has been crushed by our style of management today.
Management of outcomes may not be any more than a skill. It does not require knowledge.
The most important figures for management of any organization are unknown and unknowable.
It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
Management's job is to know which systems are stable and which are not.
Eliminate numerical quotas, including Management by Objectives.
Retroactive management emphasizes the bottom line.
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