Educational Quotes - Page 39

• Customers will want to talk to you if they believe you can solve their problems.

  Jeffrey Gitomer

  Believe, Want, Problem

  7 Copy quote

• The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.

  Jeffrey Gitomer

  Principles, Reason, Employee

  4 Copy quote

• Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies that provide outstanding service - ultimately, great service can drive sales and customer loyalty.

  Jim Bush

  Loyalty, Nice, Loyal Customers

  7 Copy quote

• The nature of competition is such that any number of people invariably have their eyes on the same prize you do. Recognize your assets and employ them to the best of your ability.

  Larry Bird

  Eye, Numbers, People

  5 Copy quote

• Customer service is just a day-in, day-out ongoing, never-ending, unremitting, persevering, compassionate, type of activity.

  Leon Gorman

  Inspirational, Ongoing, Healthcare

  10 Copy quote

• It's not what you say, but how you say it!

  Mae West

  4 Copy quote
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  Make your product easier to buy than your competition, or you will find your customers buying from them, not you.

  Mark Cuban

  Success, Encouragement, Business

  Mark Cuban (2011). “How to Win at the Sport of Business: If I Can Do It, You Can Do It”, p.81, Diversion Books

  27 Copy quote

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• It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.

  Mark Cuban

  Business, Nice, Shoes

  11 Copy quote

• Goodwill is the only asset that competition cannot undersell or destroy.

  Marshall Field

  Business, Competition, Assets

  38 Copy quote

• I think it's very important that whatever you're trying to make or sell or teach has to be basically good. A bad product and you know what? You won't be here in ten years.

  Martha Stewart

  Business, Thinking, Years

  23 Copy quote

• Make your customers comfortable and they will give you their lives.

  Paul Orfalea

  Business, Giving, Comfortable

  19 Copy quote

• Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

  Peter Drucker

  Inspirational, Loyal Customers, Quality

  108 Copy quote

• The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.

  Peter Drucker

  Inspirational, Wall, Important

  Peter Ferdinand Drucker (2006). “Classic Drucker: Essential Wisdom of Peter Drucker from the Pages of Harvard Business Review”, p.196, Harvard Business Press

  8 Copy quote

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• The definition of salesmanship is the gentle art of letting the customer have it your way.

  Ray Kroc

  Art, Definitions, Way

  59 Copy quote

• Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your whole staff, from product development to marketing, works in harmony with your brand image.

  Richard Branson

  Expectations, Inspire, Marketing

  16 Copy quote

• The first step in exceeding your customer's expectations is to know those expectations.

  Roy H. Williams

  Funny, Loyalty, Loyal Customers

  56 Copy quote

• You've got to look for a gap, where competitors in a market have grown lazy and lost contact with the readers or the viewers.

  Rupert Murdoch

  Inspirational, Competition, Lazy

  7 Copy quote

• Most of your competition spend their days looking forward to those rare moments when everything goes right. Imagine how much leverage you have if you spend your time maximizing those common moments when it doesn't.

  Seth Godin

  Competition, Maximizing, Rare Moments

  32 Copy quote

• The only purpose of customer service is to change feelings.

  Seth Godin

  Feelings, Purpose, Customers

  FaceBook post by Seth Godin from Oct 25, 2012

  6 Copy quote

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• Don't make promises unless you will keep them. Not planning to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception.

  Susan Ward

  Keys, Good Relationship, Promise

  41 Copy quote

• Train your staff (if you have any) to be always helpful, courteous, and knowledgeable. Most importantly, give every member of your staff enough information and power to make those small customer-pleasing decisions, so he never has to say, "I don't know, but so-and-so will be back at..."

  Susan Ward

  Giving, Decision, Information

  4 Copy quote

• Answer your phone. Get call forwarding. Or an answering service. Hire staff if you need to. But make sure that someone is picking up the phone when someone calls your business.

  Susan Ward

  Phones, Needs, Answers

  4 Copy quote

• Listen to your customers. Can the sales pitches and the product babble. Let your customer talk and show him that you are listening by making the appropriate responses, such as suggesting how to solve the problem.

  Susan Ward

  Listening, Problem, Shows

  5 Copy quote

• Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time - and position your business to reap the benefits of good customer service.

  Susan Ward

  Giving, Attention, Benefits

  4 Copy quote

• Throw in something extra. Whether it's a coupon for a future discount, additional information on how to use the product, or a genuine smile, people love to get more than they thought they were getting. And don't think that a gesture has to be large to be effective.

  Susan Ward

  Thinking, People, Use

  4 Copy quote